This company has been excellent to do business with...very responsive to questions and superior customer support for installation. The Pergola was easy to assemble with clear instructions, and with pieces that were milled and pre-drilled correctly at every step. All of the hardware came with at least one extra piece. The final product looks great. We did quite a bit of research and found that this product offered excellent value for the price. We could not be more pleased with the company and our end-result.

Very nice-looking pergola! Assembly was a little tricky, but was accomplished in about six hours. There were a few aspects that we felt could have been better designed to make assembly easier and make the final product look cleaner/neater, but overall we were very happy with how wonderful it makes our patio look!

So glad we purchased this Pergola. Quality is great and overall Pergola is substantial in size. Husband and I assembled ourselves - easier than we thought using the BILT App (as suggested by Backyard Discovery). 14 X 10 Pergola really transformed our Backyard into an Oasis, we are really enjoying having it. We recommend this product without any hesitation.

No wonder this is a best seller. Well made. The posts are solid even though they have cedar panels on the outside and lots of 2x2s inside to make they solid. But you have to use your own judgement in using the manual to fit your own needs. I put up the basic frame first and keep making sure the 4 posts are perfectly straight before the next step. Also, DON'T screw in the 4 braces early, as they suggested in the manual, until the very last step. Because as you take a step to make one post straight, the other posts shift. As careful as I was to make sure I do the braces last, I still had to redo all posts! To lift up the entire structure to secure the post footing with concrete screws is unrealistic because by then the pergola is already too heavy. It is like a table already. Why would you fasten down an 600 lb dining table?

Just put up 4 days ago and received it's christening the next day with 2 days of on off heavy rains. Looks terrific. Only issue I had was with the sealer. Used the One Time and it took several days for it to sink in and dry and some places did not absorb. I had 2 guys put it together...took under 4 hours. Although in the home improvement biz for a very long time, this is the first time they put up a kit. They were quite impressed and plan to offer it to their other customers. Being white cedar from China, I'm curious to see how long it holds up to the coastal Carolina winds and sun.

[This review was collected as part of a promotion.] I normally don’t write reviews but I just wanted to let other people know that this pergola went together great. It took about 4 hours for me and my brother to complete this pergola! Just buy it u will love it!!!!!!!

[This review was collected as part of a promotion.] overall it’s not bad , but i should have paid attention to the height . it’s a little shorter than i would like , but the price is great . some of wood was warped so a bunch of c clamps were needed.

This is a nice, solid pergola. Not too hard to assemble. We had a handful of teenaged boys figure out the assembly with a little adult guidance. Took about 4 hours. We had created some concrete pedestals for anchoring in advance which worked well. It looks good and is quite nice for the price. The reasons for only 4 stars are the hardware and shipping, Some of the screws for the top pieces are a bit cheap and strip easily. We ended up replacing some with higher quality ones. For the shipping it took double the expected time and we received no advanced call about the curbside delivery as promised. I just happened to look out the window and see the truck. If I hadn't been home, they would have just left it on the curb unattended. Other than that, it's a solid item and would consider buying again.

The wood is very lightweight. There are short ends that bolt separately and could possibly sag. The stain on it is for aesthetics only. Therefore we stained it to help seal and preserve the wood even though cedar is naturally resistant. We wanted a reddish brown stain to match our trim. We also poured peers to raise the posts up to frame large living room window views to the backyard. Worked out great! Fairly easy build and we love the look.

Pleasantly surprised by the accuracy and condition of the contents of the shipped pergola. No missing parts and all components were in excellent condition. For such a large amount of wooden parts I expected to find some pieces in either warped or cracked condition. However every thing was in great shape and all parts fit as designed. No holes were miss aligned and all hardware worked as designed.