The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

I am not one who usually writes reviews for items that I buy. But I want anyone who is thinking about this product to feel assured it will far exceed your expectations. I am thrilled with this pergola. It has added so much to our backyard. countless compliments from everyone who sees it. the quality of the wood and fasteners is top notch. . The ease of assembly is not often found in todays products. I would highly recommend this company for their customer service is very responsive and polite.

I finally bought this pergola and my husband and sons put it together and it looked beautiful.... for a while. I put a green metal roof on mine because it sits around trees. Still beautiful, but the woodpeckers LOVE this wood. I have holes everywhere even with a fake owl and a wind chime. Then one fall day, a tree branch came down and smashed one side. My husband says he can repair it. I had ceramic tile and lights under the top and loved its look. Hope it can be rehabbed. Good purchase if found on a deal. Woodpeckers will destroy it.

We hit a few snags in assembly but it's pretty obvious when the instructions are missing a step (for example, when the diagonal braces need to be screwed in using a drill, which isn't listed as a step). The final product is gorgeous and looks much more expensive than it was.

I've had the pergola built for about 2 months now and absolutely love it. Its sturdy and heavy but also easy-ish to put together. Realistically you should have at least two people building one pergola. I would budget about 5 hours with two people to put it together completely. Overall great pergola, very happy with the purchase!

I never leave reviews. And I'm the person that wondered why people say that. I assumed it's either because they may be trying to persuade someone either or way, who may be on the fence about buying a product. They are satisfied or dissatisfied. In this case, I am highly satisfied. The pergola is great. A few minor cracks in one of the 4 main corner posts, due to shipping I am assuming. I didn't call or complain, I didn't notice to I had put it up. It should be okay. I bought 2 months ago. It's been up a month now. Took about 7 hours over two days. I did alone. I had my wife to the corner post once I stood each side up. I attached all the separated parts together first in the garage. Then moved to the outside to set up. Went very smoothly. Please see attached photos.

We bought this pergola a year ago and love it. We actually bought two of them and they were very easy to connect into one giant pergola with just a few extra leftover pieces. It is very sturdy and has held up well through a Midwest winter and rainy spring. We installed our own shade sails under the pergola for added shade and it is great. Highly recommend this product. It was not difficult to put together, instructions were clear and easy to follow. My husband and I put up two pergolas slowly over 2-3 weekends, but you could do it all in one weekend if you wanted to.

assembly was easier to follow with Bilt than with instructions that came with kit. Wish I'd have purchased and assembled in January instead of June. Texas heat was brutal.\nI had a little issue with holes not lining up. Ended up drilling larger holes to get boards lined up\nIt's now finished, sun shades are mounted and we love it!

We have been looking for a pergola big enough for a large sitting area and dining table and finally found this one. I love that it is wind tested too as our backyard can get wind gusts and I know this pergola is quality and will withstand the elements.

This comes in four big boxes weighing around 170lbs.each. All boards and hardware are labeled well. Me and a friend pre assembled most of it during the week in my garage. Brought in some more muscle on Saturday to carry the assembled pieces out back to the patio. With three guys we had it up and anchored in about 3 hours. Follow the instructions and lay everything out according to part numbers and you will be fine. Pre assembling saved a lot of time on Saturday.