We hit a few snags in assembly but it's pretty obvious when the instructions are missing a step (for example, when the diagonal braces need to be screwed in using a drill, which isn't listed as a step). The final product is gorgeous and looks much more expensive than it was.

Really well designed “DIY” kit, with everything labeled nicely. With intense sunshine in Albuquerque, I added shade cloth, and redistributed the top 1”x2” wood strips (for added shade), and I’m very happy with it. I’ve already received compliments of how great it looks, and how well the 14x10 size fits the spot I placed it in. It took me 3 days (with my neighbor helping for 20 minutes, to connect the 2 main 14’ beams, otherwise- fairly easy for one person to assemble (of course- 2 people could build it quicker and easier). Great quality wood and assembly parts, and I’m looking forward to enjoying its use for many years to come.

Light-weight cedar is easy to work with, and the kit is fairly well-made. Not a lot of warpage, and the bolts and washer stuff seemed fairly-well machined. Pungent Chinese cedar (too bad it wasn't from the U.S.). Only one short piece was split and nearly unusable. We'll see how the warranty goes....

Bought this on 6-9-2023 arrived 6-13-2023, Assembly was easy took about 6 hrs. for 2 people. Well-built and great quality in making the parts. All cuts were accurate and holes clean and matched. no sharp edges. Really dressed up the curb appeal of our deck,lots of complements and several people asked where we bought it. Very Happy with this purchase.

The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

[This review was collected as part of a promotion.] We bought this Pergola a few months ago and we love it. Delivery was great! Assembly was fairly easy with 3 of us (took about 5 hours). We did not use the top layer of wood because we used polycarbonate roofing panels to provide protection during the rain. We also added outdoor curtains from Amazon to provide an additional touch. The pergola feels like it's great material. Overall we very happy with the product. Thanks!

I left a 1 star review a couple weeks ago because after a month and a half, I hadn't received my pergola. After weeks of being told 'tomorrow' by the shipping company, I went and picked it up myself. The pergola is beautiful and the cedar smells wonderful. It took me about 6 hours to assemble everything except the 1x's on the top. Is give this a 5 if it wasn't for the shipping fiasco.

Took 2 people about 7 hours to assemble. Very easy to follow instructions on paper came with the unit, but the BILT app was handy for zooming in on a couple areas. Assembled the entire thing inside a 23x14 area space. Will be adding a clear coat to protect the wood so it always keeps its beautiful cedar colour. This really added so much to the yard. Very happy with the purchase. Ordered from the manufacturer and it came in just a few days. Worth the money!

5 out of 5 Very Pleased! February 15, 2016 Moturkeyhunter , Springfield, MO, USA Ownership:more than 1 year Usage:Every day Would you recommend this product? Yes Quality: 5 out of 5 Value: 4 out of 5 Read all instructions before assembling. Its a 2 person job and a third comes in handy when sides go up. Applying coat of stain is easier before assembly. Instructions were easy to follow. Looks great.

I used the optional assembly service and that was frustrating. They went thru several people trying to get it assembled, finally on try #6 we got it done but I wasted a lot of time from work going home just to have nobody show up. It's large and bulky to assemble so trying to do it by myself wasn't really an option. But overall the pergola itself is great. Only complaint is it feels short to me, I wish it was a foot taller