The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

I purchased the 16x12 Beaumont last fall but had to hold on to it for a month before I could have it put up. I was expecting it to take a while to actually get it and I was going to have the patio decked first. It came in a week!! And it smelled GREAT!! I'd go out every few days to smell the boxes haha I love cedar smell. It may have taken a bit longer to put it up than normal because I wanted it attached to my house so we cut the corbels off of one side. Other than that it went up with no problems and I LOVE it!! The birds love it too. They are always hopping around on it which keeps the cats occupied.

[This review was collected as part of a promotion.] We purchased this pergola for my mother-in-law's ADU. We hired our two contractors to assemble it and it only took 4 hours. They spent some additional time installing a cover and staining it. It looks great, provides a good amount of shade, and keeps the furniture dry. For a cover, I purchased 8mm pearlescent Polycarbonate panels and accessories. I stenciled maples leaves on top using 3 colors of rustoleum--for decoration and to provide a bit more shade. We love the results.

We have a 2 1/2 acre property and adding pergolas to key areas has created places to enjoy the different parts of the property in shade. Pergolas also beautify and have an elegance to them and protect outdoor furniture…all the reasons we purchased 3. The Backyard Discovery products are well made/beautiful with good instructions and good customer service. We purchased a 20x12 and financed it and it made it so easy to buy a larger priced item. Highly recommend the company and products. The items are just as pictured.

The new pergola has made a huge difference in the appearance and usability of our back yard. The build took around 5 hours from boxes to built and was super easy to do. We're looking into adding the Saxony XL grilling gazebo down the road as well, in part because of how well-manufactured and easy the pergola project went.

Much better than my expectations one of the boards and shipment got damaged customer service was so excellent to deal with they had my new part here in 2 days my only complaint is I have to put it together by myself which has no influence on the company LOL The instructions to put it together were on point all the hose lined up I would definitely purchase another one if I need it to in the future.... LOVE IT.... I've gotten so many compliments on how beautiful it is from my neighbors which it is has added value to my home

I bought the pergola/arbor a month ago. Directions were very clear! All boards, bolts, screws, nuts and washer were labeled. Other than sealing the boards, the actual construction was completed in ONE DAY. We are one young man and one 70 yr old short woman. If we can do it, anyone can handle it. It looks fantastic. The grapes have been planted by each post. We just need to string some led lights. ,

I had been wanting some structure to provide shade in our backyard since we bought our house four years ago and I only wish we had done this sooner! The pergola looks beautiful and it defines our space so much better. You will want to seal it beforehand and it does require a few friends/family to help put up.

Love this! I knew when I opened the boxes that this company knew what they were doing. All the parts were there, everything fit, all the holes lined up (almost) and I did the whole thing myself with just three hours help from a friend when it came time to erect it. The ONLY thing I noticed that seemed out of whack were that the holes in the purlins did not match up to the pilot holes in the cross pieces. Not a biggy as the screws went in fine where I needed them to. Just...how the heck did they screw up the hole placement so badly? Otherwise, a great product that I would recommend to anyone.

This pergola, along with the shipping time & process of ordering has not disappointed. It is an awesome addition to our backyard patio. Quality materials and detailed instructions. We are actually looking to purchase a second one to go over a hot tub.