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Customer reviews for LG 27 cu. ft. Side-by-Side Refrigerator for
LG 27 cu. ft. Side-by-Side Refrigerator
4.2 out of 5 stars
stars
702 ratings702 reviews
  1. 5 stars59% (413)
  2. 4 stars23% (162)
  3. 3 stars8% (54)
  4. 2 stars3% (23)
  5. 1 star7% (50)

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Showing 511-520 of 702 reviews
Jan 5, 2022
Reviewer name: tmilly
2 out of 5 stars
2 out of 5 stars review

great look, but not a great performance

[This review was collected as part of a promotion.] Brand new refrigerator that replaced a defective one under warranty and I had to call service before the delivery guys were out of my driveway. My original problem was the ice dispenser button was sticking. With the new one, not only was the water dispenser sticking, but water was shooting out the water lines at the back of this fridge and flooding my floor and then down into my basement. If it worked properly I would love it, but having to take time off work twice now, to fix a defective product in the first place isn't very promising.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Oct 27, 2021
Reviewer name: Ldonna2
3 out of 5 stars
3 out of 5 stars review

Large capacity

[This review was collected as part of a promotion.] This is a large capacity fridge and freezer. It has a few downfalls though. The ice maker doesn't work well and the cubes are small and melt fast. The doors slam which causes spillage. I'm happy with the size of the shelves but wish they pulled out for easy access.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Nov 13, 2021
Reviewer name: TheSkids
4 out of 5 stars
4 out of 5 stars review

Great Fridge!

[This review was collected as part of a promotion.] I like this fridge. My only complaint which is why i gave it 4 stars is that they built the bottom drawer on the right Sadie in a way that requires the fridge door to be completely open. Had they made the drawer a half inch skinnier, this would not be the case. Our fridge sits by the wall and so the bottom drawer hits the fridge drawer and o it opens a few inches.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Sep 26, 2021
Reviewer name: Mel33032
4 out of 5 stars
4 out of 5 stars review

Large and sleek!

[This review was collected as part of a promotion.] I bought this about 2 weeks ago and I love it (so far). The fridge has plenty room. I wish there was a smaller drawer for my packs or bacon, cheese, etc. I can fit multiple cartons of juice in the door. Plenty of extra room. But it's nice.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Feb 19, 2022
Reviewer name: DoubleTroubleMama
1 out of 5 stars
1 out of 5 stars review

Died twice in the first 6 months so far

We bought this fridge in Oct. 2021 & we where excited that it was LG which has a reputation for making great prodcuts. After a month of owning it, the fridge stopped freezing & cooling in Nov. We then had to wait a week for tech to come look at it & almost another week after that for the compressor part to fix it. Fast forward to now, Feb. 2022 and it's not freezing/cooling again, so I will now have to schedule yet another service call, scramble to find a place to put all my food, and this will be the second time the fridge has died with in the first 6 months of owning it. Highly disappointed in this product and would not recommend.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thanks. ^Jennifer

Dec 31, 2024
Reviewer name: lobodg
3 out of 5 stars
3 out of 5 stars review

Bitter water/ice taste

[This review was collected as part of a promotion.] Purchased LG 27 cu ft. refrigerator, model #LRSXS2706 on May 24, 2022. Ice and water have a bad taste. Replaced factory filter that was only two months old with another factory filter. The water came out cloudy when the water department tech. tested the water coming out of the water dispenser. I replaced the ice maker supply line also; water still cloudy.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from LG Digital Care Team

Hey there! You should always have clear and delicious-tasting water from your LG refrigerator, and we'll be ready to look into this further with you. We'd be happy to provide you with this link (https://tinyurl.com/2xwwv4af), which offers additional tips to help with the taste of water and ice from your dispenser, including checking the material of your water line. So we can make sure that you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the troubleshooting you've tried, and details about your previous services, and we'll be ready to help! *Josh

Mar 31, 2025
Reviewer name: Jzar
2 out of 5 stars
2 out of 5 stars review

two years old and issues

Had For 2 years , now the ice /water selector switch quits working. If you unplug and reset it will work again for a time then quit working again. Also the door heater seal is extremely hot! You can't even touch the door seal or it will burn your hand /fingers. was told this is normal??? I've never had a refrigerator that has had this issue. You can feel the heat radiating from the partition between the freezer section and fridge.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from LG Digital Care Team

Thank you for sharing your feedback, we understand how important consistent performance and safety are when it comes to your refrigerator. The ice and water selector behavior you described sounds like something we’d want to take a closer look at. As for the warmth along the door seal, some heat is normal in that area to help prevent moisture buildup, but it should never be uncomfortable to the touch. Be sure to reach us on social media @LGUSSupport so we may gather information and help! ^Jose

Nov 7, 2021
Reviewer name: Midnight01
5 out of 5 stars
5 out of 5 stars review

Great Buy

[This review was collected as part of a promotion.] I bought this a month ago and I am very pleased with my purchase. Plenty of room.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Apr 21, 2022
Reviewer name: Jacqee
2 out of 5 stars
2 out of 5 stars review

The freezer door is defective and being replaced

[This review was collected as part of a promotion.] I have not had the chance to experience what it's like because of a defect on the freezer door .

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We hate to hear this and see you are scheduled for repair. Please reach out back out to our customer service department if you have any other issues or concerns.^Sandy

Sep 21, 2023
Reviewer name: Just234
1 out of 5 stars
1 out of 5 stars review

Junk class will break

Bottom glass in freezer and refrigerator will break. Look on youtube there is videos mine also broke

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Customer Care

Hi! We understand how important the bottom freezer shelf is to your refrigerator experience and would like to help! Please reach out to us via DM on Twitter or via PM on Facebook with your phone number and refrigerator information (model and serial number). We look forward to hearing from you and getting this resolved! ^Chris