We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hey there! You should always have clear and delicious-tasting water from your LG refrigerator, and we'll be ready to look into this further with you. We'd be happy to provide you with this link (https://tinyurl.com/2xwwv4af), which offers additional tips to help with the taste of water and ice from your dispenser, including checking the material of your water line. So we can make sure that you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the troubleshooting you've tried, and details about your previous services, and we'll be ready to help! *Josh

Thank you for sharing your feedback, we understand how important consistent performance and safety are when it comes to your refrigerator. The ice and water selector behavior you described sounds like something we’d want to take a closer look at. As for the warmth along the door seal, some heat is normal in that area to help prevent moisture buildup, but it should never be uncomfortable to the touch. Be sure to reach us on social media @LGUSSupport so we may gather information and help! ^Jose

Hi! We understand how important the bottom freezer shelf is to your refrigerator experience and would like to help! Please reach out to us via DM on Twitter or via PM on Facebook with your phone number and refrigerator information (model and serial number). We look forward to hearing from you and getting this resolved! ^Chris

Hey there! Thanks for your review and for reaching out. We want to make sure you're having the best experience with your dispenser. Try these steps: First, check that the ice maker is on by holding the Ice On/Off button for three seconds. If this persists, try resetting the ice maker, inspect the water supply line for any blockages, and clean the dispenser if there’s any ice buildup. Lastly, power cycle the fridge by unplugging it for 5 minutes and plugging it back in. If you still need help, reach out to us on social @LGUSSupport, and we’ll gladly assist! ^Anthony

We hate to hear this and see you are scheduled for repair. Please reach out back out to our customer service department if you have any other issues or concerns.^Sandy

Hi there Rama! We appreciate your feedback, and we want you to know we're always here for you and your LG fridge. If you ever need a helping hand, let us know on our social pages @LGUSSupport. We'd love to assist! *Jae

Hey Jane. Thanks for your feedback on your new LG fridge! We’re glad to hear it’s off to a great start. With LG’s quality and reliability, we’re confident this fridge will keep things cool for many years!For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for choosing LG to be part of your home!​​​​ ^David