We are deeply sorry to hear about the concerning situation you've encountered with your LG refrigerator. Your safety and well-being are our top priorities, and we take this matter very seriously. A chemical smell in the refrigerator is not normal and should not be ignored. We urgently recommend that you stop using the refrigerator immediately and unplug it to prevent any potential harm. The health and safety of our customers are of utmost importance to us. Please contact our specialized support team immediately for further assistance. You can reach them on Facebook or Twitter using the handle @LGUSSupport. -Carl

We highly appreciate your honest feedback regarding your experience using the LG 27 cu. ft. Side-by-Side Refrigerator with Smooth Touch Ice Dispenser, model LRSXS2706V. Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We also read from your feedback that you were having and issue with the water coming out in your dispenser so we’d like to help make it right. Please send us a private message on Twitter or Facebook using the handle @LGUSSupport along with your contact information, or you can call our customer service line at (800) 243-0000. We'll take it from there ^Danee