Hi there, Hearing about your disappointing experience with a brand-new fridge must have been difficult. We aim to assist you in any way we can. The link below will show you the ice maker's diagnosis and which steps to take. For more details, please select the corresponding topics that affect your ice maker experience. Learn more by checking the YouTube video and the hyperlinks. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395604, to help our team pull up your information. Have a great day! ^Chrystel

Hi AuntEm, Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Aloe