Hi Will, Your experience highlights how important dependable performance across key features, such as ice making and freezer cooling, is for everyday use, particularly as appliances age and continue to support daily household needs. A few quick checks can help support smooth refrigerator and ice maker performance. Confirming a steady power connection and keeping household breaker settings in check helps ensure normal operation, while maintaining good water flow and replacing the water filter as recommended can support consistent ice production and clear results. Simple, routine steps like these can help keep everything running well for daily use. This Samsung support guide explains common situations related to this issue and outlines steps to check how the appliance is operating and why. https://www.samsung.com/us/support/troubleshoot/TSG10003903/ Regarding ice production, certain setup and usage factors can influence how the ice maker performs. This Samsung support guide outlines helpful checks and care steps that can support consistent ice making and everyday operation. https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you’d like to connect with our Samsung Care team to review the ice maker and freezer operation or discuss support options related to performance concerns, assistance is available through the channels below. Please reference 1152431799 so your experience can be reviewed in context and appropriate guidance can be provided. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care

Hi Jenn, We understand how important your refrigerator's features are to your daily routine, and we appreciate you bringing this to our attention. We're here to help. The articles below cover the same ice maker freezing and dispenser issues you've described and may help: https://www.samsung.com/us/support/troubleshoot/TSG10007217/ https://www.samsung.com/us/support/troubleshoot/TSG10007222/ If you need additional assistance, please don't hesitate to reach out. We're here to support you. Glaiza Samsung Care