Hi Peters, We want to ensure your refrigerator always functions at its best. Let's help you out. Please click the link below to address your concerns with your fridge's freezer. For tips, click the hyperlinks and watch the embedded video (if available). The refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150750116, to help our team locate your information when you message us. Have a great day. -John

Hello Gary, Your feedback underscores how important dependable day‑to‑day functionality can be. Ice production is managed by a small set of conditions that help the system operate normally, and verifying those basics can often clarify what’s happening. Proper ice settings, water supply flow, and normal ice maker positioning all play a role in supporting steady ice production. This guide provides troubleshooting steps for ice production. https://www.samsung.com/us/support/troubleshooting/TSG01207806/ If the suggested steps don’t help restore consistent ice production, connecting with Samsung Care allows our team to review your refrigerator model and help determine next steps based on how the ice maker is currently operating. Please keep this reference number for your records: 1152452329. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care