We've got 10 of these chairs at our company's HQ. They are tough, comfortable, and "almost" indestructible. After a decade, or so, one of them showed a broken back slat. I contacted Lifetime, sent them a photo, and got a replacement slat, free of charge, in less than a week.

I have to admit, I am VERY impressed with the service at this company. The chairs are great and I had a minor issue on one (purchased several). They resolved ASAP without any issues. Products have issues (it happens), it is about what you do when you have an issue that matters. This company did an amazing job!

Love these chairs but a slat on the seat assembly keeps cracking. I weigh under 100 lbs and my husband and visitors are all very fit. Customer service has been kind enough to replace the whole chair, even though we just need one slat, a few different times. They say they don't have just spare slats. Seems like a waste to me .We also had one of the arms snap off too. That being said, the chairs and nice looking and very comfortable. The company was very easy to deal with. But, the name Lifetime does not apply to these chairs.

We bought five of these chairs. One had several broken parts and another had a few smaller parts that were chipped. We were able to get those parts replaced quickly and without hassle. Putting the chairs together was more challenging than anticipated but once together, they are beautiful and comfortable. We are always very happy with our lifetime products and experience. This is what keeps us coming back every time we need something.

What a hassle. Bought 6 pieces. 2 chairs, 2 ottomans, 2 tables, about $700. Would never buy again. Tables: one missing leg. Requested. Chairs: one damaged side panel, had to request part. One had a back plank hole over drilled so plank is loose. Non workmanship, poor machinery? Incidentally, when we ordered the parts we needed, half of what we ordered came. Failing grade all around.

Bought four of these a few years ago. We live in New England so getting something durable that could survive the winder months without need for maintenance or cleaning was key for us. A couple years ago we added another pair and just this week another pair on top of that. The chairs have held up very well and there's essentially no difference between the ones we just assembled and the ones that have been outdoors for years. Very happy with them.

We bought two chairs over one year ago for our firefighters to use when relaxing between calls. Recently two of the slats broke when one of our crew members sat down a bit too forcefully. Lifetime replaced the chair at no cost without delay. We would not hesitate to recommend these Adirondack chairs and Lifetime to anyone. Thanks!

I bought 4 of these chairs years ago and have totally enjoyed them. Unfortunately, three of the back slats broke off one of the chairs after my son blasted it with a soccer ball. I called the company trying to purchase replacements slats and spoke to a member of their team who was extremely friendly and said he would be happy to ship out a replacement at no charge. Imagine my surprise when a brand new full chair arrived at my door a week later. I was totally blown away. This is a great company with great products.

I bought my 2 chairs 4 years ago. I live in south florida and keep them out on my patio year round. Part of the day sun/part of the day shade. Just recently a slat broke on the seat (my husband is now on a diet :) ) I called for replacement parts and was told that the slats weren't available individually, but if I paid for shipping they would send me a complete new seat bottom. Awesome....I was not expecting that....I fully intended to purchase because I LOVE THE CHAIRS!! Thank you so much, I without a doubt, (even if they had not sent the seat bottom) highly recommend these chairs.

Decided to go with a manufactured product. Bought four of these chairs and they are wonderful. They feel substantial and are very comfortable. They look great around our fire pit. One chair had a broken slat when I opened the box. I called customer service the next morning and they took care of it and setup delivery of a replacement in a few minutes. Definitely how customer service should work!