Had a broken slat on two of the Adirondack chairs I purchased in May of 2020. Called Customer Service for assistance in obtaining two new slats. The Representative I reach was professional, knowledgeable, pleasant and courteous. She resolved my problem instantly and beyond my expectations.

We've got 10 of these chairs at our company's HQ. They are tough, comfortable, and "almost" indestructible. After a decade, or so, one of them showed a broken back slat. I contacted Lifetime, sent them a photo, and got a replacement slat, free of charge, in less than a week.

I purchased 2 Adirondack chairs in 2014. My Husband and I have loved these chairs, unfortunately one of the legs broke on one of the chairs. I called and talked to the representative and she helped me order a new leg within a couple of minutes. She was polite and friendly. So happy to have my chair fixed!

Replaced my aging wooden Adirondack chairs with this model after my neighbor bought 4 of these to surround his fire pit. Love Adirondack chairs in general, and I see them everywhere, but admiring how well they fit in at my neighbor's house was the first time that I had ever inquired about where someone bought their chairs. Not overly challenging to assemble, and the second one goes faster than the first. Great look, great quality, and great customer service. I will definitely be adding to the 2 I purchased.

Bought my first set (2) of these last year. Very happy with them. Bought second set a week ago. One issue - a slat on one seat was cracked near bolts. Contacted Lifetime, requesting a replacement slat, and they informed me that they are sending me a replacement chair! Amazing customer service!!!

We bought four chairs and one of them arrived with a small split in one of the seat slats. During assembly of that same chair, our teenager accidentally drilled through the armrest! I contacted Lifetime about both items expecting only a replacement slat to be sent to us, but was surprised to hear that they are replacing the complete chair! Great customer service by Darwin at Lifetime!

I didn't want wood since they break down after a few years and saw this resin one. Very solid construction. It is a bit trick to put together. Make sure you leave the screws loose and put them all in before tightening. Once they are assembled, they look just like wood.

Thank you for your help in ordering replacement parts. Very polite and quick to respond. We love the chairs, unfortunately the wind blew them off our porch and broke a couple parts. However the fact that we can order parts saves much more than buying new chairs.

I bought my 2 chairs 4 years ago. I live in south florida and keep them out on my patio year round. Part of the day sun/part of the day shade. Just recently a slat broke on the seat (my husband is now on a diet :) ) I called for replacement parts and was told that the slats weren't available individually, but if I paid for shipping they would send me a complete new seat bottom. Awesome....I was not expecting that....I fully intended to purchase because I LOVE THE CHAIRS!! Thank you so much, I without a doubt, (even if they had not sent the seat bottom) highly recommend these chairs.

Ordered a few of these, then a few more, then a few more. Now have 6. Wanted to go "synthetic wood" as they stay out all year and others keep falling apart or look beat up after a few years. Simply put, they're perfect. They are well constructed and heavy weight. You can find ones a bit cheaper but they are much lighter weight and smaller and I doubt they'll last. These seem to be the equivalent of ones 2 or 3x their price. As far as assembly, it may be possible to do without an electric screw driver or drill but it would be rough. One person was absolutely no problem but you will find for one particular part you really will need a clamp to muscle the holes to line up. Solo with power drill and clamp first one takes 40 minutes to set up, 2nd 20 then after that maybe 10-15 depending on if the dogs needed attention and minor fit annoyances (all of which have solutions, but take a minute or two to figure out how to line up). Out of the 6, not a single missing screw or crack or defect of any kind. I highly recommend.