The plant does punch a small hole (3/16”) in each bag as it is filled to allow excess air to escape. The filled bags are then placed into a tamper evident carton and sealed. This is a common manufacturing process and does not jeopardize the safety or quality of the product inside

Thank you for purchasing the Members Mark Breaded Mozzarella Sticks. We sincerely apologize that you were displeased with the texture. Cooking times vary due to differences in appliances and may require adjustment in cooking times to achieve the nice melt and a crisp texture. We have always taken pride in the production of quality food products. We appreciate your feedback and will be passing it along to the appropriate team members for further review

Thank you for contacting us regarding the Member's Mark Breaded Mozzarella Sticks that you recently purchased. We sincerely apologize that you experienced an issue with our product. Our manufacturing facility will be conducting a thorough investigation to determine the root cause and corrective actions for your concern.Based on your description, we believe this product may have suffered unfavorable temperature conditions during shipping or handling. When a product thaws and is refrozen, it loses its intended flavor, texture and appearance. Although we take extensive precautions to prevent this from happening, our products are still sometimes inadvertently mishandled after they leave our facility. We are grateful that you contacted us about this issue. It will help to ensure the best possible experience for you and the rest of our customers going forward.