Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
Write a review

Customer photos

  • +79 images
Sort by |
Showing 611-620 of 1,507 reviews
Apr 2, 2024
MuellerM
1 out of 5 stars review

Buyer Beware!

I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

Helpful?2P0LE98T4IU013583524831
Nov 28, 2022
Gina
5 out of 5 stars review

Hotel Premiere Queen Mattress

If you’re looking for quality sleep don’t hesitate to order this mattress. This review might be a bit premature as I’ve had the mattress less than a week, but I am impressed!! I will update my review if warranted but for now this mattress is 4 layers of pure heaven! Cool to the touch, very comfortable and fit on my existing box spring.

Helpful?2P0LE98T4IU013583524831
Mar 17, 2025
Jaybird
2 out of 5 stars review

Not A Good Fit

King mattress purchased via pickup at local Sam's Club. First the box weight is about 80 pounds. The Sam's associate brought it out on a flat cart and didn't even attempt to load it in my truck. Never offered to help even as I stuggled to lift in the back of my truck. Got the mattress home and removed from box. Removed the plastic. I let it expand for 72 hours. It seem the cover is bigger than foam. When we put it on the bed the cover bunched up and was very loose.

Helpful?2P0LE98T4IU013583524831
reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress and cover, Jaybird. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Apr 23, 2024
Sugamama
5 out of 5 stars review

Sam's mattress

Husband and I love this mattress. Let it completely fill before judging. It is a plush feel on top with a medium firm feel lower layer. No sinking in. We are both hard to please with mattresses and love this one. I am a side sleeper and hubby is a combo sleeper. Just works in all positions. Very comfortable! Way to go Sam's!

Helpful?2P0LE98T4IU013583524831
Jul 3, 2023
dredre
5 out of 5 stars review

This is the ONE

astronomical mattresses. Definitely choose this one over the new hybrid one. My entire household has these in all sizes. I bought my first one about 5 years ago and it hasn't had any impressions or imperfections. highly recommended. It has significantly reduced my lower back and hip pains. even the dogs love it

Helpful?2P0LE98T4IU013583524831
Dec 10, 2024
Joe_Stuck
5 out of 5 stars review

Firm King. Love it!

After much research we chose this firm, king size mattress. After originally leaning towards a hybrid mattress with springs and foam, we are extremely pleased with our all foam mattress. IMO, the addition of springs just adds an unnecessary quality risk with the way these "bed in a box" mattresses are packed. We had concerns about returnability and felt that a Sam's Club product (Members Mark) would be more highly supported in case there were issues. This mattress gives firm support, yet is comfortable whether a side sleeper or back/stomach sleeper. Without a legitimate firm mattress we are subject to back discomfort. After 7 nights of use we are happy to say that we are extremely pleased with our choice.

Helpful?2P0LE98T4IU013583524831
Nov 21, 2025
Robert
1 out of 5 stars review

A total piece of crap!!!

I bought the full size mattress on sale and it's already developed rises in the middle of the mattress, it's one inch wider than my bed frame and instead of the supposed 12 inches , mine only came up to 10 inches…in short a total piece of worthless crap!!!

Helpful?2P0LE98T4IU013583524831
reply from Member's Mark Team

We apologize for this experience, Robert, and ask that you contact Member Support at (888) 301-0332 and give them a chance to make this right for you.

Jan 6, 2026
AG
5 out of 5 stars review

Don't let the price make you doubt your purchase

I have purchased 4 of these over the last 2- 3 years and will continue to purchase them. I had my doubts based on the price point, but I was pleasantly surprised. I originally bought them for me kids and they liked them. I recently purchased one for my guest room and have slept on it the last 2 nights. I realize that I need to replace my own mattress after only 4 years because I slept so well on this one!

Helpful?2P0LE98T4IU013583524831
Dec 4, 2025
James
2 out of 5 stars review

Medium feels like ultra plush

The reviews about it being too soft are correct. I have another memory foam mattress. Different brand. That is plush and isn't nearly as soft as this medium. It feels like you went to sleep on an air mattress and woke up in the middle of the night and it was flat. This is excessive. I like plush. But this is next level. It almost has me wondering if they put the wrong one in the box

Helpful?2P0LE98T4IU013583524831
Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

Helpful?2P0LE98T4IU013583524831