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Customer reviews for Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,445 ratings1,564 reviews
  1. 5 stars69% (2,393)
  2. 4 stars12% (423)
  3. 3 stars6% (217)
  4. 2 stars4% (131)
  5. 1 star8% (281)
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Showing 21-30 of 1,564 reviews
Jun 25, 2024
Reviewer name: TAB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Inner foam does not match outer cover

After taking out of the box and letting the Foam expand for a few days... The corners did not match up and there is no way to fix it. I am now stuck with a bad mattress because I have no way to return because it is so heavy and big. Will not fit in my car and it is also too big for me to move.

Helpful?2KZ9C46TI1Q813583524831
Aug 30, 2025
Reviewer name: Dissatisfied Customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Defective & Sam's won't help

Hired someone to transport since it was too heavy for me. Unboxed it and once it uncurled, it had a chunk of foam missing under the cover. I contacted Sam's to see if they could arrange to pick it up to return to the store so I could order replacement online. They would have picked it up if it was ordered online but refused to do that since it was bought. It is too large to fit in my car and far too heavy for me to handle. I'm very disappointed in the mattress and Sam's for not making this right.

Helpful?2KZ9C46TI1Q813583524831
May 7, 2022
Reviewer name: DSWynn
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not made to last.

I was disappointed with this mattress! It is no more than a bed topper. My fault I guess for not going to the store and looking at it first. I got this for my college granddaughter in another location and time was the essence. When it said Hotel Premier Collection, I trusted it.

Helpful?2KZ9C46TI1Q813583524831
Nov 17, 2022
Reviewer name: joliereign
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Quicksand

Sleeping in this bed felt like lying in quick sand. When you first sit or lie on it you think it feels firm but plush but then you continue to sink in further and further to where it's hard to move from one position to another. I hated this bed, I literally felt claustrophobic trying to move around in on this mattress.

Helpful?2KZ9C46TI1Q813583524831
Jan 6, 2025
Reviewer name: Sandy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed with Quality and Service

I recently purchased a mattress from the Thornton, Colorado Sam’s Club using the Scan & Go feature, and my experience has been very disappointing. When I received the mattress, I realized it appeared to have been used. As someone with a disability, I cannot physically return the item due to its weight, so I contacted customer service for assistance. Despite explaining my situation, my case was closed without resolution, and I have yet to receive a refund or replacement. This has left me frustrated and feeling undervalued as a loyal member. The mattress itself is not what I expected in terms of quality. It did not feel new and had visible signs of prior use. I hope Sam’s Club improves its quality control and customer service to better support members like me in the future.

Helpful?2KZ9C46TI1Q813583524831
reply from Member's Mark Team

We apologize for this frustrating experience, Sandy. If you would, please contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Mar 8, 2023
Reviewer name: TJ
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Uneven firmness and slippery edges

When laying anywhere in the center of the bed it feels great. Not too firm, not too soft but dont try sitting on the edge or especially the corners of the bed, you will sink down and eventually slide off the bed. This would be somthing that I could overlook but I bought it for when my grandmas visit and they like to sit on the edge of the bed. This would not be safe for them. On top of that, the store wouldnt let me exchange it because i had discaeded the box it came rilled up in. It's not like you can put it vack in there! I had proof of purchase. So now, im stuck with it.

Helpful?2KZ9C46TI1Q813583524831
reply from Member's Mark

We are sorry to learn you are unhappy with the mattress, TJ. All Member's Mark items come with a 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Sep 2, 2020
Reviewer name: jmxreger
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy

Great mattress, first time on anything before with springs. 2 back surgeries and 5 mattresses later, THIS one is letting me get some sleep finally. I don't know who the people are that read this , but if you have back problems, this one so far has done a good job.

Helpful?2KZ9C46TI1Q813583524831
Jan 22, 2025
Reviewer name: Sherrie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Mattress

Defective mattress. Less than a week mattress cover bunched up 4 inches across center of mattress. Then you have this hump in the middle of the bed under your back. Will be returning when different replacement mattress (ordered) is received. Also if you return a mattress they want you to put it in the original box (not gonna happen) or wrap it in plastic.

Helpful?2KZ9C46TI1Q813583524831
reply from Member's Mark Team

We're sorry for the issues you are experiencing with your mattress, Sherrie. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Nov 19, 2024
Reviewer name: alice
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not really a Firm mattress

This is not really a firm mattress. Some areas of the mattress are softer than others. Our backs have hurt every morning since the purchase of this mattress. I would love to return it but there is no way for me to transport a king mattress back to Sam's Club. It was delivered vacuum sealed in small box and then expands to full size.

Helpful?2KZ9C46TI1Q813583524831
reply from Member's Mark Team

We're sorry to learn the mattress isn't to your liking, alice. Please contact Member Support at (888) 301-0332 for assistance with an exchange or return.

Mar 14, 2024
Reviewer name: April
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great nights sleep

I was iffy buying a mattress in a box, also reading reviews that said it was too soft. I went ahead and bit the bullet and purchased it and my husband and I are super satisfied!! We are side, stomach and back sleepers and this bed was not to soft. It’s the perfect amount of softness and it keeps you cool throughout the night. For reference, I’m 26 and my husband is 30. We have no problem getting in and out of the bed. Sometimes we prefer to lay in bed and watch movies rather than the couch because we can super cozy and comfy in this bed.

Helpful?2KZ9C46TI1Q813583524831