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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
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Showing 1,471-1,480 of 1,507 reviews
Jan 13, 2024
Nadia
1 out of 5 stars review

Dangerous

Just reached a year with this mattress and I’ve been wondering why I’ve been sick for months now, come to find out that somehow moisture is accumulating under this mattress which has caused mold! Only reason I gave 1 star is because it’s comfortable. Now I have to figure out where I’m going to sleep and how I’m going to purchase another mattress before I end up in the hospital.

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Aug 6, 2023
Rich29
2 out of 5 stars review

Too soft

Bought last memory foam from Sam’s 20 years ago and was very satisfied. Purchased this one today as it was labeled as medium/firm. Way too soft. Old one is discarded but way more comfortable. Will give it a couple more days to fully expand. May have to return, but how? No way it will go back in box.

Helpful?2P0LE98T4IU013583524831
reply from Member's Mark

We appreciate your honest feedback on our mattress. It can take a few days of expansion and use for the mattress to settle into its final firmness. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Aug 14, 2021
lizthegreat38
2 out of 5 stars review

Comfortable if it wasn’t used

Picked this bed up today and was super excited! It’s our second one so we know what it should look like. Unfortunately, our excitement was diminished when we opened the box. It was not really vacuumed sealed like our other one was. That should have been the first hint something was wrong. Second, the tags were torn off and only the little plastic things that hold them on were left. After we got it on our bed we realized the cover was not straight and one side had weird bumps on it. Also, one end looked like someone had sat on it as it was smashed down (not for the vacuum sealing). Needless to say it was clear this mattress was defective and had been returned, repackaged and resold to us. If you buy one, make sure it is super thin in the vacuum sealed bag. Otherwise, it’s highly likely that it’s been resold. I will say the mattress is super comfortable and our son loves his. Just unfortunate we got a used one! It will be going back tomorrow.

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May 22, 2025
momof3
5 out of 5 stars review

A++ mattress

Love this mattress. Mine doesn't smell at all. So comfy!

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May 4, 2024
Dude
5 out of 5 stars review

Lives up to the rating

I was hesitant to buy, but I did and I'm glad.

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Nov 14, 2024
Tgbox564
5 out of 5 stars review

Perfect teen unit

Bought a twin xl for my teenage son and it's very comfy and perfect for a big boy.

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Jun 7, 2023
Malissa
5 out of 5 stars review

So comfy!!

Best ever. You won't regret this purchase. Everyone that has slept on it loves it!

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Jun 5, 2024
Christine
3 out of 5 stars review

Too soft

I purchased firm, but it was a very soft mattress. It felt like plush, not even medium.

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reply from Member's Mark Team

We appreciate your honest feedback of our mattress, Christine. Please note, it can take a few days of expansion and use for the mattress to settle into its final firmness. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Aug 18, 2023
Cl
2 out of 5 stars review

Really wide

Noticed it was wider than my other twins, sure enough it was too wide for our bedframe.

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reply from Member's Mark

We are sorry to hear you are having issues with your Mattress. Our twin size mattresses should be a true 39" x 75". We'd like to help you further, please reach out to Member Support at (888) 301-0332, and we'll do our best to assist you.

Jun 24, 2025
sue
1 out of 5 stars review

Avoid this foam

Not even a mattress.literally square foam..regret buying.would give it a zero piece of trash

Helpful?2P0LE98T4IU013583524831
reply from Member's Mark Team

We appreciate your honest feedback on our Members Mark Mattress, sue. Our mattresses can take a few days of regular use to "break in" to their final firmness, we would encourage you to continue to use the mattress and if its ultimately not the right comfort for you, you are welcome to return it anytime as part of the Members Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.