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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,317 ratings1,507 reviews
  1. 5 stars69% (2,303)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (265)
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Showing 1,461-1,470 of 1,507 reviews
Mar 15, 2025
jenrysdam
5 out of 5 stars review

Love it!

The medium is so comfortable! My parents, who are in their 70's come and stay and my mom says it's nice because her back doesn't hurt at all when she sleeps on it. She's going to get one for her house.

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Jan 24, 2023
brooklyn
1 out of 5 stars review

super soft

super soft and caves in, absolutely zero support. NOT medium firm as advertised. terrible terrible disappointment. returned it the same day it was purchased.

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Feb 18, 2025
Bo
5 out of 5 stars review

Love it

I have had this mattress for a year and love it. It is so comfortable and cozy. It does fall short on height so the fitted sheets dont fit but I solved that problem with cheap fitted sheet bungie clips that holds the sheet in place. Soft, and comfy.

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Aug 15, 2024
Nursie
5 out of 5 stars review

Love it

I've had other memory foam mattresses through the years that cost more. This by far, more comfortable, and cooler. And since mattresses don't last anymore, the price is right.

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Feb 27, 2024
Audrey
5 out of 5 stars review

Comfy

I love this mattress I bought it twice. It doesn't get hot, doesn't have an odor like most memory foam mattresses. I returned the Sealy Embody for this one its so much better.

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Oct 19, 2023
MsCarol
1 out of 5 stars review

Wonderful at first....doesn't last.

Bought this mattress over a year ago with an adjustable base. It was wonderful at first, but now has sunk in areas and permanent wrinkles where the mattress bends with adjustable base. Looking for a replacement now.

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reply from Member's Mark Team

We are sorry to hear you are having issues with your mattress, MsCarol. The mattresss comes with a 10 year warranty that protects against the permanent wrinkles you are experiencing. Please reach out to Member Support at (888) 301-0332, and we'll do our best to assist you with a replacement under the warranty.

Aug 6, 2025
Sams26
1 out of 5 stars review

Poor quality 2 mattresses

Pictures say it all!

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Jan 27, 2024
JaneB
3 out of 5 stars review

Fine for a guest room, but not for everyday use

I bought this for our guest room, but ended up sleeping on it myself for a couple weeks. I tossed and turned alot and woke up feeling generally unrested. By the end of that period, my back hurt a bit. I would say that it is a decent mattress for the price point. (Mattress pricing is generally ridiculous.) But I don't think I would buy a mattress in a box again for daily use. Unfortunately, you need to spend a fortune now for a good night's rest.

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Feb 10, 2021
Uchiha
1 out of 5 stars review

Horrible bed

This bed is horrible, I don’t know how it has so many “great reviews”. We used this for not even a full week, before we get a refund and switched back to our old mattress until we find a better one. Maybe it’s because it came in a box? Idk. All I know is my wife and I both hated this mattress, I’m a heavy sleeper usually don’t wake up in the middle of the night and sleeping on this bed I have multiple times. Very uncomfortable, ended up giving it to my sister. I don’t recommend

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Oct 18, 2024
Tall NL
3 out of 5 stars review

Too floppy

I received a Twin XL mattrass yesterday and returned it this morning. I was excited to see there was a 12inch mattrass available, but it turned out way too floppy. I knew something was up when the mattrass immediately gained its shape after air flowed into the bag containing the mattrass. In my past experience with other purchases several days would pass before the mattrass would reach its ultimate shape.

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