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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,399 ratings1,536 reviews
  1. 5 stars70% (2,367)
  2. 4 stars12% (419)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 441-450 of 1,536 reviews
May 15, 2025
JQ
5 out of 5 stars review

After 5 years

Got this mattress during COVID (20) and still have today (25) and no problems with it, no sink ins, still soft, the cover is a little wrinkle but other then that still in good shape.

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Jul 16, 2025
NickInAr
3 out of 5 stars review

Not for me

Bought this to replace a Serta Memory Foam, but it is not cutting it for me. I'm a small woman and already feeling an indentation just a few months in. We bought the medium, but I now I'm afraid to try the firm

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Jan 5, 2024
Michelle
4 out of 5 stars review

Verified Purchase

Surprise

First time I have purchased a mattress that did not require a box spring. I thought it looked a little thin it was for a guest bedroom. However guest said it slept nicely.

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Feb 3, 2023
AD
5 out of 5 stars review

Amazing Quality

So at first I saw “bed in a box “ and thought it would be too soft for my comfort. I was very impressed and still am a couple weeks later after my purchase. I highly recommend this bed to anybody with back problems.

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Mar 28, 2024
Jessica
5 out of 5 stars review

Verified Purchase

Happy Customer!

I chose this mattress based on reviews and i’m pleasantly surprised! We recently bought a separate mattress elsewhere for twice the cost and this one is better. Highly recommend.

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Nov 22, 2024
Wanda
1 out of 5 stars review

Soft not medium

This mattress is not medium. It's pretty soft and has no support. May be a decent mattress for a child or teen but a grown adult, no. I do not recommend.

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reply from Member's Mark Team

We're sorry the mattress wasn't right for you, Wanda. Please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return.

Aug 27, 2021
C L
2 out of 5 stars review

Verified Purchase

More firm than expected

It says medium but it felt like a rock to me. Thankfully they accept a return. Note for COVID mattress returns all you need to do it cut the mattress tags off and return. Then discard mattress on your own.

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Dec 15, 2025
RODERICK
1 out of 5 stars review

poor quality

after 3 uses the mattress got a big crease/fold in it despite it being on a solid floor. junk product but what do you expect from a 350 dollar mattress.

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Feb 18, 2022
bob27
1 out of 5 stars review

Item came damaged, in addition to poor quality

Item came in damaged. It also didn't fully expand, perhaps due to the damage. Return and refund process is also a nightmare, and Sam's expects you to take some of that burden of the process.

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Sep 3, 2024
Grw
5 out of 5 stars review

Verified Purchase

Hotel premium memory foam mattress.

Well made good price listed as medium firm but more on the soft side may be too soft for larger frames if so I would suggest a hybrid (coil-foam) if you like to sink in to your mattress this is for you. Kept cool all night.

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