I bought this mattress about a month ago, and it doesn’t show up in my order history so I can’t return it. Hmm weird. Secondly, this is advertised as medium firm, if you go to any mattress store and feel what a medium firm mattress is, this is NOT it. This is the plushiest mattress I’ve ever owned. If you’re looking for any level of firmness, buyer beware! Would return but the order is mysteriously missing from my account.

We bought this for our oldest child a few years ago and it hasn’t been destroyed/ sagged and now this one for our youngest. So comfortable I’m thinking of trading our bed for this too. I have no back pain when I sleep on one of their beds. Only downside is if you like to sit on the edge of the bed, you will sink.

Couldn't have been better. Mattress arrived 7 days prior to expected delivery, and though the box was heavy, maneuvered it into bedroom, slid mattress out of box, lifted it on platform, and off it went, rapidly filling. Rapidly. Medium firm and looks good. Perfect for overnight guests and children

I love how it feel and I am able to sleep so well to the point I don't want to get out of bed. my body does not get any aches or pain laying on it and this mattress actual helps with me not sweating at night like I have done with other mattresses in the past. All in all it was a great investment for the price it was and my body/my sleep is all the better for it.

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

We purchased a full-size, firm mattress for our spare room in February. It's now June. I waited to leave a review, so I had plenty of time to try it out. It is definitely not firm. I sleep on it 5 nights a week. It's soft, and your body sinks. It might be firm for a child, but anyone over 100 pounds would not say it's firm. Would not recommend or buy again. .

Had this mattress now for about 3days. It’s exactly what it states itself to be as a “hotel premier” mattress. Now let me explain. Have you ever been to a hotel and the beds are really soft, whether through years of use or the type of mattress it is? Well this is exactly that. Can I get into bed and knock out? Yessir! However in my case, I wake up with super back pains. I typically sleep on a firm bed due to the back pain I have from an old injury. Don’t believe the line of “medium firm” it’s more like “cloud soft” so keep that in mind. My review is neutral due to me being able to just fall asleep instantly which is something I don’t normally do. If you want the fluff this is for you, if you want something rock hard then don’t count on this to be it.

This mattress was much softer than I thought it would be. When I lay down, I sink a little. I would not advise using a fluffy pillow with this mattress. Could be good if you sleep on your back but not your side or stomach. The edges have a lot of give so if you're not careful you could easily roll out onto the floor. It was easy to put on the bed. But make sure you don't break the plastic before placing it in the desire location. Once air hits, it expands. Also, I don't get as hot in this mattress as I did my other. Since I just have a car and not a truck, it was easy to transport. Just shove the box in my back seat.

Purchased this bed in full size for my daughters room and was so pleased I replaced my queen size bed as well. It is plush to the touch but definitely more on the firm side. The bed looks amazing and expensive. Very impressed with what members mark has to offer with this bed. I ordered online and they brought it out curbside and loaded it in my truck. The box has wheels for easier moving. Unloading was easy and it didn't give off any toxic foam smells that sometimes beds in a box do.

Bought this mattress today. Opened it up and it puffed up right away. But then noticed the smell. It had all day to air out. It was so bad when we tried to sleep on it . At 2:30 a.m. we were up dragging it out of the bedroom. We put cot mattresses on the floor and slept on them. We will be returning this as soon as the store opens. Even with the mattress out of the room we could still smell the fumes.