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Customer reviews for Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,441 ratings1,563 reviews
  1. 5 stars70% (2,393)
  2. 4 stars12% (421)
  3. 3 stars6% (216)
  4. 2 stars4% (130)
  5. 1 star8% (281)

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Showing 121-130 of 1,563 reviews
Jun 23, 2024
Reviewer name: Truly disappointed
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Mad and will be contacting BBB

Ordered 6/6/24 still waiting sleeping on floor because they sent wrong bed and wont answer after we tried to get problem corrected.Dont do business with these people.My rate is-0.

Helpful?3EZQ70BELA8J13583269056
Aug 13, 2022
Reviewer name: No name brand
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Save $1,000+ with this mattress

Excellent mattress so far, hopefully the foam will hold up. Extremely comfortable, supportive - you don’t sink in too much it feels like being on nice cooling fabric not a “foam pad” if that helps…

Helpful?3EZQ70BELA8J13583269056
Nov 28, 2023
Reviewer name: BG
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not a good mattress…

Not happy. It says medium firm but it’s too soft and uneven. It’s either you slide on the side or pushed in the middle. Made my husband’s back pain worse and gives us body pain. We end up having to sleep in our guest room.

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Jun 3, 2025
Reviewer name: Elena M
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not good if you have an adjustable base

I wanted to try it because it was such a good price but I only had for a few days and used the hydraulic base once and mattress top material got a wrinkle in it that wouldn’t go away once flattened out.

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reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress, Elena. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Aug 29, 2024
Reviewer name: Dr Eggmo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

TOO WIDE

This might be a very good mattress if it fit. This Twin XL is 40 inches wide. The Mattress will not make Split King (4 inches of overhanging for the pair). NOT GOOD

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Jul 11, 2024
Reviewer name: ander001
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

DEFECTIVE

there is an obvious defect with this mattress, but Sam's will not pick-up or refund because I picked it up curbside. I have no way to return it without renting a truck. HORRIBLE - stay away (see pics)

Helpful?3EZQ70BELA8J13583269056
reply from Member's Mark Team

We are sorry that you're experiencing these issues with your mattress. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Dec 23, 2020
Reviewer name: RJLEM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable and great beat the price.

The mattress is comfortable and fits my needs in a spare bedroom. I have napped on it several times and have really found it worth the price. I am thinking about ordering a King size mattress for my masterbedroom.

Helpful?3EZQ70BELA8J13583269056
Sep 6, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Best Mattress Bargain Out There

Sam’s Club actually stocks these. I was looking at a new mattress for my aging back. As well, I also was on a budget. This mattress is fantastic! It reduced my hip and back discomfort as well as reducing my tossing and turning at night. I’d recommend it!

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Aug 24, 2026
Reviewer name: Paul
1 out of 5 stars
1 out of 5 stars review

Worse than the worn-out mattress I was replacing

DO NOT BUY. After a month of use, this mattress was worse than the worn-out Nectar mattress I was replacing. I am a 240 lb side-sleeper. The hammock effect is so deep that I am waking up with knee pain from bending my leg sideways. Will have to replace it with another Nectar mattress before my knee is permanently ruined.

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Sep 4, 2026
Reviewer name: James
2 out of 5 stars
2 out of 5 stars review

Too Soft for Proper Support Service Review

I’m about 210 lbs., and unfortunately this mattress was far too soft for me. I sank deeply into it, almost like lying on a bag full of pillows, and it provided little support or the much-needed spinal alignment, actually giving me a sore back. Based on my experience, I would only recommend it for a much lighter person, perhaps under 150 lbs. If you are heavier or have back problems, I would strongly consider a more supportive hybrid mattress instead. The return process was also much more difficult than it should have been. Because getting the mattress folded back up and secured, down three stories, into my car, and to the Conroe Sam’s Club was a major undertaking, I specifically called the Conroe location on September 2, 2026, at 10:55 a.m. (two days before my return date) to confirm exactly what was required for the return. I was told that I only needed to bring the mattress, the box and wrapping it came with, and my receipt. I had actually seen information online suggesting that the mattress might need to be completely wrapped in plastic, which is precisely why I called ahead to verify. However, the employee I spoke with specifically confirmed that, for their location, the mattress did not need to be sealed in plastic and that I could simply bring it back with the original box, the original wrapping in the box but not wrapped around the mattress, and my receipt. I work as an insurance adjuster, so paying close attention to details and exactly what is said is a routine part of my job, and I specifically recall the instructions I was given. However, despite what I had been previously told, when I arrived at the store, I was told that the mattress had to be fully sealed in plastic and taped and that I might have to take it all the way back home. After speaking with four employees and repeatedly explaining that I had followed the instructions their own employee gave me over the phone, a manager finally arranged for someone to come outside and wrap it so the return could be completed. Ironically, the male employee who came outside to handle it said the mattress was fine as it was. I ultimately received my refund, but only after a frustrating ordeal that could have been avoided had I been given the correct information from the start when I called. Back to the mattress itself, I would strongly recommend researching whether this type of all-foam mattress is appropriate for your weight and support needs, as well as confirming the return requirements before purchasing.

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