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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
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Aug 30, 2020
Satisfied
5 out of 5 stars review

Verified Purchase

Good deal

Good value

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May 27, 2021
New member
1 out of 5 stars review

Horrible smell

Bought this mattress today. Opened it up and it puffed up right away. But then noticed the smell. It had all day to air out. It was so bad when we tried to sleep on it . At 2:30 a.m. we were up dragging it out of the bedroom. We put cot mattresses on the floor and slept on them. We will be returning this as soon as the store opens. Even with the mattress out of the room we could still smell the fumes.

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Jul 11, 2021
Andrew
3 out of 5 stars review

Ok

Bed is really comfortable unfortunately it was deformed. Like other reviews, the end of the bed failed to to inflate to full capacity. Looks odd and also the top moves around when getting up. I’m contemplating returning but this would be the second bed in a box I return. Not sure it’s worth the hassle.

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Mar 28, 2021
Sm028
1 out of 5 stars review

READ BEFORE BUYING

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

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Dec 2, 2025
MARTHA
1 out of 5 stars review

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

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Oct 17, 2023
Mom Of 6
2 out of 5 stars review

Smells SO bad.

The manufacturing chemical smell has not gone away after letting this mattress air out with the windows open and no cover on it for 48 hours. With a waterproof cover, mattress pad, sheets and comforter, the room still smells and my hair even smells like the chemicals after sleeping in it. It's a decent mattress otherwise although you will slide off if you try to sit on the edge of it. It's very soft.

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reply from Member's Mark Team

Any new foam smell should dissipate within the first 48 hours of opening up the mattress, Mom of 6. If you are still having issue with the odor, please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Aug 10, 2023
Smitty
3 out of 5 stars review

Verified Purchase

Adequate

Adequate for guest room. Too soft for me—I do like firm mattresses though. Convenient in the box. Shopping experience was awful though. Well—cashier was—rude!! And very strange—there was a music speaker on the floor that I almost tripped over. Playing loud music. I lowered the music and the cashier got aggressive about that. Just a strange experience.

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Jan 6, 2026
AG
5 out of 5 stars review

Don't let the price make you doubt your purchase

I have purchased 4 of these over the last 2- 3 years and will continue to purchase them. I had my doubts based on the price point, but I was pleasantly surprised. I originally bought them for me kids and they liked them. I recently purchased one for my guest room and have slept on it the last 2 nights. I realize that I need to replace my own mattress after only 4 years because I slept so well on this one!

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Jun 25, 2021
LMart121
1 out of 5 stars review

WARM and WAY TOO Soft

I was very disappointed. This bed was warm and worse way too soft. It was so soft the sheets were constantly popping off. After calling Members Mark and trying it for almost two months this bed had to go back to the store. Check out the new Casper line… Im MUCH happier.

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Jul 11, 2023
Bdslim
3 out of 5 stars review

Good product, could be better

I have on one of these Eight months now .. Always had the 3000.00 Temprapeutic Mattress.. My temprapeutics usually lasts About four years, i'm a big guy I've owned 2. I have enjoyed this sams version as much as the expensive version.. I've seen people complain about the Smell , That's something you have to get use to with any memory foam mattress.. My only dislike, It has about a half inch topper that wrinkles up and there's nothing you can do about it . (temprapeutics have zippers) This is reason it's not getting the full five ... price value ,five stars.. Comfort level ,five stars..

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