This was supposed to be medium firm, but it's the softest mattress I've ever felt. I waited over 24 hours for it to expand fully. The top material is lumpy. Unfortunately, I picked up from store instead of online, so only way to return it is to take back to store. I called to confirm options and advise no way of fitting it in my car. I was told to rent a truck to bring it back if needed. (In a very rude tone). Will be canceling my Sam's membership.

Buyers beware! This mattress is comfortable in the center, however mine never formed on the sides. We waited 52 hours to get on it but it never took. Since then I've been trying to get a refund or a replacement on it but sam's refuses to take care of it. They keep saying they need to pick it up before they will issue me a refund but THEY WON'T PICK IT UP. I keep calling over and over and over again to get it scheduled but they keep telling me i have to wait to be contacted. Sam's club online customer service is by far THE WORST customer service i have ever dealt with. For everyday purchases, Sams is great. But if you're looking to make a large purchase with a "warranty" i strongly suggest you buy elsewhere. Sams does not stand behind their product and they make it outrageously difficult to get help.

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

Love it! Great quality!

I bought the full size mattress on sale and it's already developed rises in the middle of the mattress, it's one inch wider than my bed frame and instead of the supposed 12 inches , mine only came up to 10 inches…in short a total piece of worthless crap!!!

First it did not raise to 12" . Almost 11". The mattress is super soft and it sucks you into it. When you try to get out it bottoms out to the frame. It's the most uncomfortable mattress to sleep on. Sam's should be ashamed to produce this type of product. It's true, you get what you pay for as we thought we would try it out as we bought another brand similar to this and it lasted about 6 years and was very comfortable but that was not the case with this one. Don't waste your time taking this one home because you will be returning it. I hope they let us return it!

It's so comfortable

I have slept on a fair few beds in my life. All have been coil inside ones. I moved recently and needed a bed and opted for this one as it seemed reasonably priced. I waited a month round about to make any review on this bed. It is SO COMFORTABLE. I didn't read many reviews on it but what I did see was saying it was too firm or not firm enough. Look, if you like something that is gunna be plush FEELING but you don't sink a foot in to this is perfection! It took 48 hours to expand, once expanded it was some of the best sleep I've had in years. The adjustment period wasn't bad at all either, I did have some tension in my shoulders during it but that was just my body getting used to a more comfy bed than a harsh bed you can feel springs in. Warranty is good for 10 years and covers a 1in or greater dip in the bed. Seems good enough for foam beds since I've read that does happen to them.

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

Bought this for the reviews, it is NOT FIRM at all. Actually going to return it. Not sure on the great reviews. If you want soft and squishy and back breaking go for it. NOT FIRM, returning it due to so soft I am crippled. I ordered firm for a reason and this is not it.