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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
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Showing 561-570 of 1,510 reviews
Jun 25, 2020
Gabby
4 out of 5 stars review

Great comfort, but HOT

My husband and I have been using this mattress for the last 3 months. Compared to our old mattress, I love it! It’s great for relaxing and so nice to sit up and read/watch tv without getting uncomfortable. I do like sleeping on it, but I’d prefer it to be much more firmer. I was not sold on memory foam for this reason. My biggest complaint is that it says it has a cooling feature. We have a mattress cover on top, so not sure if that takes away from the coolness? My biggest issue is that we both wake up extremely hot. We like to sleep with the AC turned down, so if we forget to do that, we will wake up HOT and sweaty. Overall it’s a great mattress, but not sure if I’d purchase for myself again.

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Mar 28, 2021
Sm028
1 out of 5 stars review

READ BEFORE BUYING

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

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Nov 21, 2025
Lamont
1 out of 5 stars review

this mattress is terrible. only expands to 10 inches. when you sit or lay on it, it goes down to 2 inches. then when you want to return, they'll send a fedx truck to get it, but then , you are with out a bed. so to try and fix the problem, i brought a 4 inch pillow top. more money down the tube. in short, its junk

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reply from Member's Mark Team

We're sorry you were unhappy with the mattress, Lamont. Please contact Member Support at (888) 301-0322 and they'll do their best to make this right for you.

Nov 10, 2023
mattress1
1 out of 5 stars review

Sadly Disappointed

I have had this mattress for a week. I bought a queen size for a guest room. My guest only slept on it for three days and it is already showing signs of wear. The top is wrinkled and crumpled up. Also, it never fully decompressed. One end of the mattress is still "squished". The name states it is a "medium firm" but it is not. It is very soft and you sink into it when you lay, or sit on it. I previously bought a queen size Sealy mattress in a box from Sams and I have been very pleased with it. I have slept on it every night for about three years and I love it. I would have bought another one this time, but my local Sams club was out of them, so I bought this one instead. A lot of the reviews said it was just as good but it is not. I am sadly disappointed and will attempt to get my money back.

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Jun 26, 2024
KB
1 out of 5 stars review

Frustrated with the lack of free shipping for plus

I am extremely disappointed with the lack of free shipping for Plus members. It is unacceptable that despite paying for a Plus membership, this basic benefit is not provided. What exactly is the purpose of the Plus membership if it does not include essential perks like free shipping?

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Dec 19, 2025
WESLEY
5 out of 5 stars review

Great high quality mattress!

The bed came well packaged and very securely wrapped. As soon as I opened the packaging it completely sprung into shape with no issue. We're waiting a full 24 hours before laying on it. We ordered the medium and it's plenty soft and plush. I think it's perfect for my daughter but for me personally I would use the firm.

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Mar 5, 2023
Suzanne Marie
1 out of 5 stars review

Verified Purchase

Nothing premier about it

Worst mattress I've ever had. Feel like I'm going to fall out of bed every night. If Sam's club didn't screw up my order the first time I have a great mattress. But they didn't render that situation the right way. So I got stuck with this one. It was horrible online customer service. When you're in a house fire all you want to do is sleep in a bed after 2 months of not having one. I waited for the one I ordered only for to be the wrong size sent. And then waited another two weeks for it to be refunded. And had to buy this one in a pinch. And it's awful completely awful. It's uncomfortable, I feel like I'm going to roll out of it and I feel sweaty and smelly from the mattress when I get up.

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reply from Member's Mark

We are sorry to learn about your experience, Suzanne Marie. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jan 10, 2022
RJandM
1 out of 5 stars review

Warped, bulging foam

We had this mattress less than 2 months and the foam warped and bulged and is sticking up inside the mattress. We are disappointed not only because we spent over $400 and the mattress lasted less than 2 months, but it would be entirely too difficult to return as it comes vacuum-packed in a bag/box and is quite heavy. Attaching pictures, although I'm not sure if you'll be able to see the warping. Buyer beware--this is a cheap item.

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Aug 3, 2024
Geneoo
5 out of 5 stars review

Verified Purchase

Needed a new bed and I love Sam's club

Comfortable

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Feb 27, 2021
Shopallthetime2
1 out of 5 stars review

HORRIBLE HORRIBLE ODOR WORST DECISION EVER!

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

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