Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
Write a review

Customer photos

  • +79 images
Sort by |
Showing 461-470 of 1,510 reviews
Mar 28, 2021
Jenna
1 out of 5 stars review

Verified Purchase

Too soft

Not firm enough. My back aches and my legs feel so restless...

Helpful?2P0LE98T4IU013583219214
Apr 28, 2021
Kay
2 out of 5 stars review

Verified Purchase

Memory foam far from fabulous

Memory foam isn’t for all

Helpful?2P0LE98T4IU013583219214
May 9, 2024
TD
5 out of 5 stars review

Verified Purchase

Satisfied

Comfortable, actually pretty lightweight and easy to move by myself. Happy with this purchase.

Helpful?2P0LE98T4IU013583219214
Dec 14, 2022
Scott K
5 out of 5 stars review

Verified Purchase

Sleeping soundly…finally

We purchased this mattress with the adjustable base and now sleep soundly.

Helpful?2P0LE98T4IU013583219214
Mar 16, 2026
Elisa
1 out of 5 stars review

Immediate Return

“medium” feels like it’s an ultra plus we were both sinking way down into it, offers NO SUPPORT being a side sleeper. Hate the way this feels. With it was a real medium like costcos nova form mattress

Helpful?2P0LE98T4IU013583219214
Mar 23, 2026
David
5 out of 5 stars review

ultrasoft king size members mark mattress

This mattress is amazing!!! affordable and comparable to a very expensive mattress. I slept the best I've slept in years last night! highly recommend this mattress!

Helpful?2P0LE98T4IU013583219214
Dec 1, 2025
DEBBIE
2 out of 5 stars review

NOT firm at all!

Bought this for the reviews, it is NOT FIRM at all. Actually going to return it. Not sure on the great reviews. If you want soft and squishy and back breaking go for it. NOT FIRM, returning it due to so soft I am crippled. I ordered firm for a reason and this is not it.

Helpful?2P0LE98T4IU013583219214
Dec 31, 2025
Jennifer
2 out of 5 stars review

Worked in a jam. Picked up a mattress on the cheap after ours was ripped my movers. I also picked up 2 twin xl for 2 of my kids after they got new beds. I shoukd have known better for our adult bed. It was comfortable for a little over a year, then had noticeable dips and sag in the top layer. My partner and I both weigh between 140-150, so we aren't overly large people. Rotating the mattress didn't help prevent the sag. After 1.5 years my back couldn't take it anymore, and this mattress had to go. I'm also noticing a bit of sag in the 8 year old's mattress. She's under 100lbs AND doesn’t live with us/sleep here full time. The top layer just doesn’t hold up. No issues on the mattress for the 4yr old but... she's 4. Same thing there - that she doesn't sleep over at our place every night. Wishing I had just gotten innerspring mattresses for the kids, and gone back to our original mattress (Tuft and Needle) from the get go.

Helpful?2P0LE98T4IU013583219214
Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

Helpful?2P0LE98T4IU013583219214
Dec 29, 2025
ROBYN
1 out of 5 stars review

Terrible product and impossible return

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam’s through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won’t fit in) and drive it back. I also don’t live near Sam’s so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

Helpful?2P0LE98T4IU013583219214