Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,404 ratings1,540 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (128)
  5. 1 star8% (275)

Member photos

  • +79 images
Sort by |
Showing 461-470 of 1,540 reviews
Jan 4, 2026
BILL
5 out of 5 stars review

One of the best mattress I have ever had, period.

I bought a Nectar mattress at Sams Club and had to return it for a refund the following day. It was advertised as a Medium-Plush, but was so firm it was like sleeping on a cement slab. I had pain from pressure at several points on my body. I ended up buying this Member Mark memory foam mattress in the medium firmness, as there was not much to choose from at my club. Well, I can report that I am very happy I did. It feels so soft and comfortable, while at the same time being very supportive. I am comfortable on my back, sides, and stomach. No matter which sleep position I get into, I feel like I am sleeping on a cloud. I was pleasantly surprised I was able to get such a nice mattress for $400. It was $100 less than the Nectar and over $800 less than my previous mattress, which was not that good either. In fact, I had to use a memory foam mattress topper on it in order to use it. Thank you Sams Club for offering this great mattress!

Helpful?3EZQ70BELA8J13583219214
Jun 9, 2026
Karen
5 out of 5 stars review

Heaven in a shipping box!

Purchased this mattress when my granddaughter moved in with me. The one in her bedroom had seen better days. Shipping was a little late but all is forgiven. I ordered the ultra plush queen and she is thrilled with this mattress! No more back aches and I was fortunate to get it when it was $100 off the regular price. Save yourself the aggravation of big box store mattress testing and just order this puppy in what ever size you need, believe me you won’t regret it! Worth the world to me to see the smile on her face every time she thanks me for her new mattress.

Helpful?3EZQ70BELA8J13583219214
Jan 23, 2026
James
1 out of 5 stars review

Very disappointed.

Bought this mattress on 02/06/2023. It is now 3 years old and it is junk. A year ago it started to bunch up in places, and now sags with no support. From the sounds of others comments, no point in trying to get warranty service. Both my wife and I now have back problems.

Helpful?3EZQ70BELA8J13583219214
reply from Member's Mark Team

We're sorry your mattress did not meet your expectations, James. If you would, please contact Member Support at (888) 301-0332 and they will do their best to make this right for you.

Feb 4, 2026
Joseph
4 out of 5 stars review

Love this mattress

It's been a little over a year and we absolutely love this mattress. Putting on fitted sheets can take a little effort because of the weight, but no other complaints. Waking with no dull lower back pain was our primary goal and this firm mattress is the perfect for us!

Helpful?3EZQ70BELA8J13583219214
Dec 27, 2025
Destiny
3 out of 5 stars review

Not as firm as you think

Not as firm as I would like it. If you are looking for a bed that is stiff as a board, this isn’t the bed for you. It’s not bad, but not quite what I was looking for. It’s plushy with a firm feel. Overall, it’s not a bad mattress. I would have liked it to be firmer.

Helpful?3EZQ70BELA8J13583219214
Dec 29, 2025
ROBYN
1 out of 5 stars review

Terrible product and impossible return

Defective-as others have stated, it has a lump in the middle. Bought it for my guest room. Contacted Sam’s through chat to find how to complete a return. They just said I needed to talk to the store. Store said I could put it back in the box (which is impossible) or wrap it in plastic. Then I get to stuff it into my car (which it won’t fit in) and drive it back. I also don’t live near Sam’s so this whole thing is incredibly inconvenient. I tried to upload a picture, but this app only gives me an error message.

Helpful?3EZQ70BELA8J13583219214
Dec 14, 2025
Beth
1 out of 5 stars review

Not Satisfied

This is a complete letdown. Bought a queen and two twins. All three of them have some weird bunched up sections on the tops. The twins expanded ok. The queen barely reached 10 1/2 inches. The sheets will not stay on at all because the bed is so thin and slippery. It is the most uncomfortable mattress ever. My body is in such pain. Dropped a load of money and disappointed.

Helpful?3EZQ70BELA8J13583219214
Dec 15, 2024
Angi
3 out of 5 stars review

Not as Advertised

It did not inflate fully. It inflated to 10 inches only. I've tried for days. I think it is advertised inaccurately and should clearly state it's only 10 inches high. I think I'll take it back. Side sitting not very sturdy.

Helpful?3EZQ70BELA8J13583219214
Nov 5, 2023
D Hall
5 out of 5 stars review

Verified Purchase

Comfortable Mattress

Purchased this mattress for our spare room. Very comfortable 12" thick and reasonably priced. I will purchase again when i need another mattress.

Helpful?3EZQ70BELA8J13583219214
Aug 29, 2023
AT
5 out of 5 stars review

Verified Purchase

Do not hesitate!

I love this bed!! I bought 2. It is soft, not firm like I have seen in the mattresses in a box... but not too soft. It really is like a hotel bed.

Helpful?3EZQ70BELA8J13583219214