Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

Member photos

  • +79 images
Sort by |
Showing 121-130 of 1,538 reviews
Jul 11, 2024
ander001
1 out of 5 stars review

Verified Purchase

DEFECTIVE

there is an obvious defect with this mattress, but Sam's will not pick-up or refund because I picked it up curbside. I have no way to return it without renting a truck. HORRIBLE - stay away (see pics)

Helpful?3EZQ70BELA8J13583219214
reply from Member's Mark Team

We are sorry that you're experiencing these issues with your mattress. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Jun 18, 2025
Fannie
5 out of 5 stars review

Verified Purchase

Excellent Quality

Great mattress! Well made and this is our second queen purchase of same mattress. The medium firmness is just right. Feels plush and comfortable. Beats any high end $1000+ mattress. You won’t regret it. We use it on a platform and it’s perfect!

Helpful?3EZQ70BELA8J13583219214
Jul 22, 2026
Sparebedroomsleeper
3 out of 5 stars review

OK, lasted 3 years of light use

Bought 3 years ago for spare bedroom. Light use for single sleeper. Developed lump in between centre and edge of bed. Mattress covering developed ripple in that area, can be felt under sheet and mattress pad as mildly annoying. Otherwise seemingly comfortable mattress.

Helpful?3EZQ70BELA8J13583219214
Jul 16, 2026
Anonymous
1 out of 5 stars review

Sinks in the middle

We bought this bed, medium firm king. It's not medium firm at all. We sink in the middle and wake up in pain from the back ache. We want return it but we bought it online and the store said we need to return it to a local store, ugh! I would not recommend for adults.

Helpful?3EZQ70BELA8J13583219214
May 9, 2026
anonymous
5 out of 5 stars review

Best mattress for the $$$

This mattress is fabulous. I ordered these for our Airbnb property and people have told me they’ve never slept as good as they did until this bed. I went ahead and bought some to replace mattresses at home as well. It’s sooo comfortable and you can’t beat the price.

Helpful?3EZQ70BELA8J13583219214
Jul 7, 2022
Krystal
1 out of 5 stars review

Verified Purchase

Woke up in pain! WAY Too Soft!!

I have always preferred a softer bed, pillow top was my go-to for years! This mattress is WAY TOO soft!! It gives zero support! My husband and I both woke up in pain every night we slept on this mattress. We had to return it because we just could not deal with the pain from it!! Even if you like a really soft bed, I would seriously consider a different mattress than this one!!

Helpful?3EZQ70BELA8J13583219214
Mar 11, 2022
CD
3 out of 5 stars review

Verified Purchase

Sleeps soft

This mattress formed quickly upon opening which is a plus. Its a comfortable mattress but its to soft when sitting on the edge getting in and out of bed. The edges collapse which is a problem for my 84 year old dad. Thats my only issue with this mattress otherwise its very comfortable. Its a soft sleeping mattress. I would have preferred a medium to firm ideally.

Helpful?3EZQ70BELA8J13583219214
Sep 15, 2024
SRS
4 out of 5 stars review

Verified Purchase

Comfortable mattress

This mattress arrived quickly and packaged well. It arrives rolled up but opens up immediately when unpackaged. It is softer than I expected and sinks down more than I'd like when sitting on the edge. However, when you lay down on the mattress and your weight is distributed, it is very comfortable, as I learned from sleeping on it one night to test it. Unless you like a firm mattress, I would recommend this product.

Helpful?3EZQ70BELA8J13583219214
Sep 27, 2025
Jesse
3 out of 5 stars review

Verified Purchase

Medium Is

Little to soft.

Helpful?3EZQ70BELA8J13583219214
Jan 1, 2024
DJK
5 out of 5 stars review

Verified Purchase

Pleased with our old set and now the new.

We have had this mattress in a queen size at our camp for the past few years. For our home we had so called very good mattresses ( at least by cost- lol ) that after awhile just didn't cut it. For the cost we bought these for our home. So far great. I expect these to be just as great as our camp set. It is next to impossible to judge a matress in the short term. Knowing the comfort of these matresses and the cost it was a no brainer.

Helpful?3EZQ70BELA8J13583219214