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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,427 ratings1,554 reviews
  1. 5 stars70% (2,385)
  2. 4 stars12% (421)
  3. 3 stars6% (214)
  4. 2 stars4% (129)
  5. 1 star8% (278)

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Showing 811-820 of 1,554 reviews
May 4, 2023
Reviewer name: Maryjo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy mattress

Best mattress I’ve had in my life. So comfy. I was skeptical when I purchased it but was amazed by the comfort I get from this.

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Jun 12, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Amazing quality

Just amazing. Its exactly what I was looking for. I got the “Medium” version and oh my goodness its so soft and just super relaxing. I reccomend for side sleepers

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Jun 15, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

I love where I sleep!

Very comfortable mattress, especially for the price. It provides good support without feeling too firm, and I’ve been sleeping better since purchasing it. Great value and quality compared to more expensive brands.

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Jun 12, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Ouch

A little disappointed in this mattress as we bought it for our primary bedroom I was hoping to get a good quality product and I feel like this one you kind of go through mattress. not sleeping well but I’ll give it more time.

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Jan 12, 2026
Reviewer name: NICK
2 out of 5 stars
2 out of 5 stars review

Too soft

Bought the medium firmness model and it’s WAY too soft. I don’t even trust the firm option now. Going to return and look at different brands.

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Feb 5, 2026
Reviewer name: MARLENE
1 out of 5 stars
1 out of 5 stars review

Ultra soft not firm

I ordered a firm mattress and what I received was ultra soft. My back has hurt ever since I received this mattress.

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Jan 25, 2025
Reviewer name: Chris
1 out of 5 stars
1 out of 5 stars review

Horrible

This mattress is aweful! The 12" must have been measured by a man, because it's only 10". There is NO support, and my wife and I both woke up with terrible back pain. I've slept on cots that were more comfortable.

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reply from Member's Mark Team

We're sorry the mattress was too soft for you and your wife, Chris. Thankfully you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Aug 21, 2020
Reviewer name: sleep
4 out of 5 stars
4 out of 5 stars review

Great mattress

This is a very nice mattress. At first I felt it was a bit too firm, and I prefer a softer mattress that still is supportive. It did take a couple weeks of sleeping on it to start feeling a bit softer and is now the right mix of soft and supportive.

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Jun 7, 2025
Reviewer name: Jason
1 out of 5 stars
1 out of 5 stars review

Didn't last

I weigh 180, in less than a year there was a crater in the bed. It was comfortable for a few months, though softer than expected. Broke down very quickly. Now it's really uncomfortable, offers no support.

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reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress, Jason. Please note all of our mattresses come with a 10-year manufacturer's warranty. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Apr 26, 2022
Reviewer name: kent1138
5 out of 5 stars
5 out of 5 stars review

Perfect mattress

There shouldnt be any bad reviews for this mattress..it does just what its supposed to Right out of the box instantly more than 12 inches on every side...and soft yet firm just right My daughter and I love it...perfect mattress at a good price

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