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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
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Showing 31-40 of 1,510 reviews
Dec 21, 2023
Carole Samuelson
1 out of 5 stars review

Verified Purchase

Very disappointed

I bought this mattress for my second bedroom. The head and foot have a dip! The mattress never fully filled out. It’s been several weeks, and this mattress is such a disappointment. I bought the same mattress in a king size, and it is wonderful. I don’t have any way to return since it’s been opened. I don’t even know what to do

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Oct 29, 2025
Kat
5 out of 5 stars review

Verified Purchase

Great mattress

this mattress is high-quality and extremely comfortable and a great price. I even got up to the register and it was another $75 off as I could not believe it! I have a nectar mattress at home which I absolutely love but the quality of this is very comparable! For a third of the prize. Highly recommend

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Aug 29, 2024
Craig Michael Justus
3 out of 5 stars review

Verified Purchase

Not Quite for Me

The mattress is comfortable but sleeps hot. The mattress height has yet to decompress to the full 12" height in the advertised description. The width of the mattress budges obviously by 2"-3" overall. I will be returning this mattress as soon as I am refunded for the mattress I purchased online through Sam's Club. Today is the 9th business day since my online return was picked up. The online return pickup process was a pain staking 45 days. Sam's Club Members beware!

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Jan 6, 2025
Sandy
1 out of 5 stars review

Verified Purchase

Disappointed with Quality and Service

I recently purchased a mattress from the Thornton, Colorado Sam’s Club using the Scan & Go feature, and my experience has been very disappointing. When I received the mattress, I realized it appeared to have been used. As someone with a disability, I cannot physically return the item due to its weight, so I contacted customer service for assistance. Despite explaining my situation, my case was closed without resolution, and I have yet to receive a refund or replacement. This has left me frustrated and feeling undervalued as a loyal member. The mattress itself is not what I expected in terms of quality. It did not feel new and had visible signs of prior use. I hope Sam’s Club improves its quality control and customer service to better support members like me in the future.

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reply from Member's Mark Team

We apologize for this frustrating experience, Sandy. If you would, please contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Sep 9, 2023
Amanda
1 out of 5 stars review

Verified Purchase

Had higher hopes

Bought this bed because of the mostly good reviews, but honestly none of them ever mentioned weight and how it felt for bigger people. Do NOT buy this bed if you’re overweight or on the bigger side. You’ll sink right into it. It’s not firm in the slightest for someone oversized, and you’ll have a hard time getting out of it. I started noticing it dent in the middle right away, which sucked for me cause I’m a stomach sleeper. Plan to return it as soon as I find a more suitable bed for myself.

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reply from Member's Mark

We are sorry to hear you are having issues with your mattress, Amanda. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

May 22, 2024
KDYAZ
5 out of 5 stars review

Verified Purchase

$300 mattress close second to my $3000 mattress!

Got this for my child’s first big kid bed. It’s super plush, very comfortable and almost puts my $3000 mattress to shame. I haven’t slept all night on it but did sneak a quick nap (unintentionally) and it was great! Definitely a steal when lining up against other brands and was able to take home the same day, didn’t have to wait for shipping from other brands.

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Mar 8, 2023
TJ
3 out of 5 stars review

Verified Purchase

Uneven firmness and slippery edges

When laying anywhere in the center of the bed it feels great. Not too firm, not too soft but dont try sitting on the edge or especially the corners of the bed, you will sink down and eventually slide off the bed. This would be somthing that I could overlook but I bought it for when my grandmas visit and they like to sit on the edge of the bed. This would not be safe for them. On top of that, the store wouldnt let me exchange it because i had discaeded the box it came rilled up in. It's not like you can put it vack in there! I had proof of purchase. So now, im stuck with it.

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reply from Member's Mark

We are sorry to learn you are unhappy with the mattress, TJ. All Member's Mark items come with a 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Feb 10, 2022
864_Sparkle
1 out of 5 stars review

Verified Purchase

Took a chance

I took a chance by reading all the great reviews. Well that chance was a gamble I lost. Where do I start. First I let it air out for 72 hrs 24 more hrs than recommended and it still never fully inflated. Second this mattress is totally uncomfortable. I’ve slept on cots while deployed that was more comfortable. This was $400 plus bucks down the drain that I couldn’t afford. You live and you learn.

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Jul 30, 2024
E Willis
5 out of 5 stars review

Verified Purchase

Sound sleepers at last!

Bought 2 xl singles for our Member's Mark split king adjustable frame. The best sleep we have had in years! Very well satisfied with the mattresses and the frame. They are more comfortable than others we tried out at furniture stores that were triple the price!

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Jan 29, 2025
Rick S
1 out of 5 stars review

Verified Purchase

Returned for Refund

The mattress was not comfortable. It felt like sleeping on a bunch of pillows stuffed inside a casing. Lumpy and no support. I love Sam's but had to return this. The only requirement for the return to store was to wrap in plastic. Easy return no questions or hassle.

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