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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,322 ratings1,510 reviews
  1. 5 stars69% (2,307)
  2. 4 stars13% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)
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Showing 21-30 of 1,510 reviews
Oct 31, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

False advertisement very deceptive on twin mattres

The 12 inch twin mattress that I purchased at Sam's Clubis false advertisement the box said it was a 12 inch mattress and it is not it's 10 1/2 very disappointed. I am 65 and a widow. I cannot afford to hire someone and rent a truck to return it so I'm stuck with it. Mattresses in the spare room and I have one it says got it for 10 days and it's still not inches 10 1/2.

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Feb 10, 2022
864_Sparkle
1 out of 5 stars review

Verified Purchase

Took a chance

I took a chance by reading all the great reviews. Well that chance was a gamble I lost. Where do I start. First I let it air out for 72 hrs 24 more hrs than recommended and it still never fully inflated. Second this mattress is totally uncomfortable. I’ve slept on cots while deployed that was more comfortable. This was $400 plus bucks down the drain that I couldn’t afford. You live and you learn.

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Feb 15, 2022
Denise
5 out of 5 stars review

Verified Purchase

Amazingly Comfortable!

You cannot beat the price for this mattress. I was skeptical at first. I am so happy I purchased it. This mattress is so comfortable. I wake up feel refreshed. I am so amazed at how confortable the mattress is for the price, you just cant go wrong! Buy it you will be happy you did!

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Nov 19, 2024
alice
1 out of 5 stars review

Verified Purchase

Not really a Firm mattress

This is not really a firm mattress. Some areas of the mattress are softer than others. Our backs have hurt every morning since the purchase of this mattress. I would love to return it but there is no way for me to transport a king mattress back to Sam's Club. It was delivered vacuum sealed in small box and then expands to full size.

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reply from Member's Mark Team

We're sorry to learn the mattress isn't to your liking, alice. Please contact Member Support at (888) 301-0332 for assistance with an exchange or return.

Apr 30, 2024
Keith C
5 out of 5 stars review

Verified Purchase

Most comfortable mattress I've ever owned

I purchased this mattress quickly online without spending much time reading its description. Just a lot of satisfied comments and an attractive price. If I had known it was a "bed in a box" I probably would have passed it over in favor of a traditional mattress. When it arrived, I was surprised and nearly returned it without opening the box, but after rereading a lot of happy online comments, I decided to give it a try. This is the most comfortable mattress I have ever owned and I look forward to many happy years with it.

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Nov 3, 2024
AZMJK
5 out of 5 stars review

Verified Purchase

Choose Wisely! Your guests may not want to leave!

Bought two of these for our guest room and the guests were very pleased, even after multiple night’s sleep. We ordered the Ultra Plush version and were worried they might be too soft, but not at all. Very supportive. Excellent beds for the price. Plus the twin-XL makes a King size, if we elect to attach two frames together.

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Mar 13, 2023
Jasmine
1 out of 5 stars review

Verified Purchase

Top of Mattress Bunches Up

I purchased this same mattress in Feb of 2022. I liked it so much I ordered another one in Jan of 2023 for another bed. The mattress I received bunches up on the top and will not flatten out. Sam's sent me a replacement and after sleeping on it for one night, the replacement mattress had the exact same bunching as the other mattress. Something changed in the manufacturing process of this mattress. Sam's Customer Service has been excellent to work with. Both defective mattresses will be picked up. I will not be purchasing another mattress in a box. I do not recommend this mattress.

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reply from Member's Mark

We are sorry for this experience, Jasmine. Please contact Member Support at (888) 301-0332 if there's anything more you need.

Aug 27, 2022
Hassig
4 out of 5 stars review

Verified Purchase

Price and quality perfection

Member's Mark Hotel Premier Collection 12" Queen Mattress. Picked up at store, was in a box wrapped in plastic. Did not notice any smell and it unfolded quickly without any curling of sides. My teen boy is using this mattress without a box spring and he says it is awesome and comfortable. Price and width was a selling point for us.

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Dec 21, 2023
Carole Samuelson
1 out of 5 stars review

Verified Purchase

Very disappointed

I bought this mattress for my second bedroom. The head and foot have a dip! The mattress never fully filled out. It’s been several weeks, and this mattress is such a disappointment. I bought the same mattress in a king size, and it is wonderful. I don’t have any way to return since it’s been opened. I don’t even know what to do

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Nov 17, 2022
joliereign
1 out of 5 stars review

Verified Purchase

Quicksand

Sleeping in this bed felt like lying in quick sand. When you first sit or lie on it you think it feels firm but plush but then you continue to sink in further and further to where it's hard to move from one position to another. I hated this bed, I literally felt claustrophobic trying to move around in on this mattress.

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