I was so excited to have the ice pack a part of the lunch box & also the great size of the compartments. However, the seal is not as good on this one as the original. Every time I use for yogurt, it leaks. Usually it does stay contained within in outer shell/lunchbox, but leaks from the compartment to the outer edge. I bought two chill boxes & they both leak. I’ve used the original for year & never had this problem, so was disappointed this one didn’t work as well

We just purchased this to use for the new school year. Only on week 3 of school and the latch doesn’t stay secure. It’s disappointing and I am concerned that the lunch is going to spill all over my child’s backpack. Even empty, the latch doesn’t snap tight. Also, the compartments are a little small, even for elementary level kids.

This is a staple product in our household. Functional with is without the ice tray which I love. It’s super spacious which allows for a variety of snacks and you can even separate them with silicone inserts or cupcake liners. Have been using this product for over 3 years and we keep coming back!

I called them about an issue I was having with the backpack and was hoping to find a replacement piece (I've already had the backpack for over a year). And instead, they offered to send me a brand new one! The backpack is great! Lots of storage and very easy to clean. Having a separate, insulated area for food makes it very convenient and different from the others. I will continue ordering from Bentgo.

The colours are fun and allows for 4 separate foods in nice size portions for kids. Easy to use lid for kids. My kindergartener likes his lunch box and the different colours too. We like it as it keeps his food cold all day. Am having issues with getting the lid to close now with the ice pack but customer sorry is helping us so would recommend trying these out!

This is a nice backpack. Design is attractive. Bottom storage didn’t work out because items would fall out or items crushed since kids did not always use lunch container. Although, it was a smart innovative way of saving kids/parents energy of looking for additional lunch bag, it didn’t work out well for me. I recommend another alternative for insulated section either on top or in front separate compartment. This is a photo after it has been used. Held up pretty well.

I want to love this backpack so much. Its adorable, and the lunch box compartment is amazing. Unfortunately the lunch box takes away space from the actual backpack part and i couldnt even fit a school folder in without bending the corners. Not sure if the chromebook they will get will fit in it either. I love it, but it just wont work for school. Had to buy a new backpack

I have been using these Bentgo Chill Lunch Boxes for three years now. And love everything about them. Stay cold for long periods, easy for picky eaters to not get food touching, Great for babies as well as toddler, the list goes on and on as to why I like these. Recently, one of our 7 Bentgo Lunchboxes broke and it was so easy to get replaced. Simply called the costomer service, they looked up my email address and found my order, they send me an email where I attached a picture, then the replacement will come in mail. So easy! Thank you Bentgo. I can't wait to continue to use your products.

My kindergartener loves taking this lunchbox to school! She loves picking out what “section” her items go in, and I love that it reduces waste from individually wrapped foods (as well as dishes!). About 2 months into using our lunchbox, the clip broke. We were so sad, but customer service was so friendly and quickly replaced our box! Looking forward to many more lunches, in bentgo style!

This is a nice bento box with perfectly sized compartments. I love the fact that it has a removable ice pack tray inside. My only complaint is that there is a large scratch on the surface but I’m not overly concerned since it is on the bottom. A received it as a gift and my daughter loves her new lunch container for school