Hi Ellie, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box. We’re so sorry to hear that the built-in ice pack didn’t keep your child’s lunch as cool as expected. Here’s a quick tip that may help: for best results, we recommend freezing the ice pack flat overnight and pairing it with an insulated Bentgo Lunch Bag to maximize cooling. In warmer climates or for extra cooling power, adding an additional small ice pack can also help extend freshness throughout the day. Please don’t hesitate to connect with us at support@bentgo.com or 714-668-0300 and we can help further troubleshoot. Thank you, Jessica Bentgo Customer Support

Hi RoRo, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the ice pack of your Bentgo Chill Kids Lunch Box no longer fitting. This lunchbox is backed by Bentgo's industry leading 2-year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi Annette, Thank you for contacting us—we fully understand your concern. Mold can thrive in the cracks and crevices of lunchboxes, making it easy to overlook. To help ensure your Bentgo Chill Kids Lunch Box stays mold-free, our customer service team will be happy to address this further. This lunchbox is backed by Bentgo's industry leading 2 year warranty. Please reach out to us at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support

Hi Juliette 1227, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box and thank you for being a loyal customer! We’re sorry to hear about the leaking and food mixing when stored vertically—that’s certainly not the experience we want for you. While the box is designed to be leak-resistant with thicker foods (like yogurt or dips), it performs best when kept flat in a lunch bag. For vertical carry, we’d recommend exploring our Bentgo Kids Snap & Go or the Bentgo Chill Max XL, which may be a better fit for your needs. We’d love to help troubleshoot with you further and make sure you have a lunch box that works the way you need it to. Please reach out to us directly at support@bentgo.com or call us at 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support