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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,108 ratings1,072 reviews
  1. 5 stars72% (793)
  2. 4 stars16% (172)
  3. 3 stars7% (81)
  4. 2 stars2% (27)
  5. 1 star3% (35)

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Showing 121-130 of 1,072 reviews
Oct 6, 2021
Reviewer name: Daycare Mom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A perfect daycare backpack!

This backpack has worked well as a diaper bag for my one year old! She needs a packed lunch for daycare, and her bentgo box fits perfectly in the bottom- with an ice pack! Her teachers always know where to find her things. I can keep her organized, so they aren’t fishing around her bag for her lunchbox. It also leaves plenty of room for bottles and changes of clothes in the top portion. I’m confident this bag will last her I still preschool!

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Mar 19, 2021
Reviewer name: Theresa W
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very good product. A big big for smaller kids.

Overall we love the back pack. It fits our bento boxes well. I do wish it was a tad bit wider so a drink would fit better with it but I just put a juice box on its side and it seems to go well. Its also a little big for our son whose on the bigger size of his age (4.5 years) but he will grow into it. It fits all his things nicely and we don't have to worry about his box spilling on everything else if he fails to close it properly.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Oct 20, 2023
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect way to avoid a lunch bag.

Compact, adorable, lunch box. The best part is that it has an ice pack incorporated. This allows you to transport it without a lunch bag, which is ideal for "on the go" situations and for teens, who don't want the added bulk of a lunch bag. If they made this in a teen or adult size it would be perfect.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Jul 1, 2022
Reviewer name: KimJ
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Tricky box for preschoolers

It’s difficult to get the tray in and out to put the ice pack in. Which is a slight inconvenience and may get easier with time. The bigger issue is it’s pretty difficult to open and close for my 3 year old. Which leads to spilled and mixed food, defeating the purpose of buying a leak proof option, my 5 year old is capable of closing properly- so definitely possible just difficult for small hands

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
Sep 2, 2021
Reviewer name: Sarah M
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Keeps food cold and doesn’t leak!

The lunchbox itself is amazing. Doesn’t leak, seals nicely. Keeps food fresh and the ice pack insert is perfect. Eliminates any issues of food being warm by lunch time! :) my only complaint would be that the grey color scheme stains REALLY easy and is hard to get back to its original color. We love them both but the red and royal blue one doesn’t stain like the grey one.

Review from Bentgo
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Sep 18, 2024
Reviewer name: Liz M.
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Difficult to close

My children had a non ice pack model that lasted for 3 years and was used daily. We purchased these for this school year. It is difficult to close and open. My first grader was able to independently open and close the other model and now she has to ask for help daily. Not the independence I want to foster. I appreciate that the ice pack can be reused, but I wouldn’t purchase again…especially for the price.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Hi Liz, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Aug 16, 2025
Reviewer name: Jordana R
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Aug 10, 2022
Reviewer name: Kelli210
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Freezer Lunchbox

The lunchbox does a good job of chilling, according to my little, but his lunch bag has been a mess when he gets home. If he does not finish his food (yogurt, applesauce, hummus, dipping sauces etc) it leaks out of the compartment(s). The foods mix inside of the compartments as well (ie yogurt mixes into the ketchup). It’s also pretty heavy compared to other lunchboxes.

Review from Bentgo
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Aug 28, 2025
Reviewer name: Soccermom13
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not for us

I wanted to love this but it just doesn’t work for my daughter. I bought the chill mini and the xl chill but both have the same issues. The tray and ice pack seem to create some sort of suction and it’s almost impossible to get them open. She has commented that if she lets it warm up it seems easier to open but she really doesn’t have the time to wait.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360
reply from Customer Service

Soccermom13, Thank you for sharing your experience with the Bentgo Chill Mini and XL. We understand how frustrating it can be when the tray and ice pack create suction, making the lunch box difficult to open. That’s definitely not the experience we want for you or your daughter. We’d love the opportunity to help troubleshoot this with you and see if we can find a solution that works better. Please reach out to us at support@bentgo.com or call 714-668-0300, and we’ll be happy to assist. We’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support

Aug 19, 2022
Reviewer name: Waka Waka
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Useful and easy to use

I love the freezer pack that's included in the box. My kids love these and are so excited that they have been packing their own lunch using these boxes all week. Teachers love them because they don't have to help my 4 year old open a bunch of wrappers and such.

Review from Bentgo
Helpful?6RF9XOPJYJQF13583117360