We understand why you feel that way; loud noises can sometimes be annoying, Orlando. Let's take care of your dryer. We recommend checking the resources below for steps to take when the dryer makes a loud, rattling noise. Please watch the instructional video for tips. Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146455669, to help our team pull up your information when you message us. Have a great day. -John

Navy, thank you for reaching out about your promised reward. We want to speak with you directly to update you on your reward and explore what options we can offer to assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148617978) to help our team pull up your information. Have a great day. ^Camille