Hi there,We want you to have a better experience with your dryer. Let us help you out.We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks and watch the instructional video for tips.Clothes are not dry after using the Samsung dryer (Please select what heating issue your dryer has):https://www.samsung.com/us/support/troubleshoot/TSG10001001/Samsung dryer displays an error code (See dC error code):https://www.samsung.com/us/support/troubleshoot/TSG10001006/Should you ever need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usPlease provide us with this reference number, 1149423754, to help our team pull up your information when you message us.Have a great day.-John

Hi Burak Yahsi, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. We understand how important dryers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future. Let me share with you the warranty coverage of your product for possible repair or replacement. https://www.samsung.com/us/support/service/warranty/DVE45B6300C/A3 In case you need Samsung parts, you may purchase it here. https://www.samsungparts.com/Default.aspx For additional assistance needed, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144652452 Thank you for choosing Samsung. Have a great day. ^^Ross