Dear Valued Sam's Club Client,To better assist you with the installation, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367. Call any day between Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry.For reference, you may refer to these links and videos: Samsung dryer is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01000979/Understanding noises and error codes on your Samsung dryer: https://www.youtube.com/watch?v=O-spYqpi2-sHave a great day.Melardo

Hi there,We want you to have a better experience with your dryer. Let us help you out.We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks and watch the instructional video for tips.Clothes are not dry after using the Samsung dryer (Please select what heating issue your dryer has):https://www.samsung.com/us/support/troubleshoot/TSG10001001/Samsung dryer displays an error code (See dC error code):https://www.samsung.com/us/support/troubleshoot/TSG10001006/Should you ever need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usPlease provide us with this reference number, 1149423754, to help our team pull up your information when you message us.Have a great day.-John

Hi there, We appreciate you reaching out regarding your inconvenience with our Samsung product and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer. I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ or https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/ You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVE45B6300P/A3 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144560126 Thank you for choosing Samsung. Have a great day. -Trisha-