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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 551-560 of 794 reviews
Feb 3, 2020
Happy buyer
5 out of 5 stars review

Verified Purchase

Great buy!

Bought for my teenage son. He loves it!

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Feb 20, 2022
cgriff244
1 out of 5 stars review

Stay away

We bought this mattress to replace a pillow top that was only about 5 years old because my husband and I were both waking up with back and neck pain. BAD plan! This mattress may be the worst thing I've ever slept on. The floor would be more comfortable. It's hard as a rock, to the point that our shoulders hurt and our arms go numb from sleeping on our sides. The fabric cover on the mattress is wrinkled and it never did expand to 12" (we've had it almost a month now.) This may be one of the worst purchases we've ever made. I'm hoping either Sam's or Serta will take it back because it's miserable. Don't waste your money on this garbage. This thing doesn't deserve any stars.

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you for taking the time to leave a review. We're sorry to hear that you have not had a good experience with your Serta mattress and want to help. Please contact 1-888-240-1945. Thank you.

Sep 27, 2024
Dimitri
5 out of 5 stars review

Verified Purchase

Love it!!!

Best mattress ever!!!

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Feb 28, 2021
NoCalMom
2 out of 5 stars review

Disappointed

I have purchased several beds in boxes from Sam's over the years and loved them. However, this did NOT make me happy. The bed only rose to 9.5" and I waited 48 hours to sit on it. It is more than firm and so small my bedding doesn't fit... I will be returning!

Helpful?70GQ544Y4G6E13582600595
May 3, 2021
AJ
5 out of 5 stars review

Great Value!

I rolled the dice on this mattress with the negative reviews in mind because of the 10 year "no hassle" warranty and the price/value. So far this has exceeded our expectations, and the mattress is firm but quickly contours to give the right amount of support. No more aches or pains! As a disclaimer, I transitioned from a fairly new pillow top mattress with a 2 inch serta topper. Surprisingly, the mattress is cooler than the previous 2 inch topper because you don't get the memory foam taco affect. After 48 hours, the mattress also expanded to 11.5 to the 12 inch mark as advertised, which was a common complaint. Hope this helps others!

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reply from Supplier Response

Hi AJ, reviews don't get better than this, thanks for sharing your experience with us. We're so happy to hear that you are enjoying your new Serta SleepToGo 12" mattress.

Sep 5, 2021
Lynnw
5 out of 5 stars review

Love the firmness

I needed a new a mattress but didn't want to spend a fortune. Had a friend that had this in king-size and I slept so good, that I see existed to buy this in queen. The best purchase I've made . My back doesn't hurt in the morning now. And would definitely recommend it to friends who like a more firm mattress.

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Nov 12, 2021
Brittany
5 out of 5 stars review

Verified Purchase

Perfect for the price

Sleeps wonderfully

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Mar 1, 2018
collectivelychristine
5 out of 5 stars review

Goodbye Back Pain!

This mattress is heaven! The mattress I had prior to this was about 8 years old. I kept waking up with a tight lower back and my overall sleep was suffering. I purchased this in December and since then, my lower back pain has gone away. It gives the perfect support and the gel memory foam is so supportive. My boyfriend loves it too! He's 226lb and i'm 155lb and it works for both of us. If you're looking for an affordable luxury mattress then I would highly recommend this mattress. It's not only affordable but it's a quality mattress and easy to transport and set up.

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Mar 12, 2021
Ed
1 out of 5 stars review

Verified Purchase

Slow forming. Rigid

Slow forming. Rigid

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reply from Supplier Response

We're so sorry to hear that about these issues you're experiencing with your Serta mattress. Please feel free to reach out directly to Sam's Club as they'll be able to best assist with your concerns. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Mar 29, 2024
Zzzzz
5 out of 5 stars review

Verified Purchase

The Best.

Perfect.

Helpful?70GQ544Y4G6E13582600595