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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 311-320 of 796 reviews
Feb 11, 2022
Reviewer name: Liz
2 out of 5 stars
2 out of 5 stars review

I was expecting something a lot better from Serta

My husband and I bought this mattress almost a week ago in hopes of a better night's sleep. This mattress has made me want to do anything but sleep in it. If you like sleeping on hard floors than you will love this mattress. I believe it also states cooling gel or something along those lines, and definitely not. We needed something a bit more firm than what we replaced, but still semi soft to at least feel as if we're still sleeping in a bed due to my spine and neck injuries years ago. I honestly think prisoners have a better sleeping pad than this. Complete disappointment and going to see if I can return, if not get rid of it. I won't be purchasing a serta again.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello Liz, thank you for taking the time to leave a review. We are truly sorry to learn of your experience and would love to help. Please contact us at 1-888-240-1945. Thank you.

Apr 7, 2021
Reviewer name: Jarra
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable

This is my favorite mattress! I have replaced all the mattresses in my house with this one. I have back and neck issues and sleeping on this mattress is a dream! I don’t wake up with a back ache!! It cradles your body without leaving indentations. It’s not too hot. It’s just perfect for myself and my husband.

Helpful?70GQ544Y4G6E13582600595
Feb 11, 2022
Reviewer name: Btas
2 out of 5 stars
2 out of 5 stars review

Not as advertised 10 inches instead of 12 inches

The mattress seems to be decent quality however with some issues. First, it's not 12 inches thick. It barely reaches 10 inches thick and the cover is loose fitting. Second, obviously it never inflated all the way but this is especially obvious in the 4 corners where it's lower than the 10 inches of the rest of the mattress. We spent about $200 more for the 12 inch mattress. Should have saved our money. Stuck now because we got rid of our old mattress. Such a shame because other than the mentioned faults it could have been a great mattress.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hello there! All Serta mattresses are covered under Sam's 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 3, 2022
Reviewer name: traveler
5 out of 5 stars
5 out of 5 stars review

Not what I expected, in a good way

We bought this for our camper, opting for a foam mattress because it was slightly lighter than a spring mattress and easier to get into the camper. I've always been reluctant on foam because I don't like to sink into a mattress. But I don't feel like I sink into this mattress at all. It's perfect. Very firm but not too firm. My wife sleeps better on this one than our Avocado at home. Getting ready to purchase another one for my son's bed. I think it's a great mattress at a great price.

Helpful?70GQ544Y4G6E13582600595
Oct 4, 2019
Reviewer name: Chuck59B2
2 out of 5 stars
2 out of 5 stars review

Not Very Firm

I though I had researched this mattress enough and expected a "Firm" mattress. It is not firm. All the layers on top make it pretty soft. Also, the fact that it is a foam mattress leaves it with no real structure at the edge of the mattress. So edge lacks support. I have not returned it yet, but am definitely thinking about returning it. I have flipped the mattress over and am sleeping on the "bottom" of the mattress - that actually is reasonably "Firm".

Helpful?70GQ544Y4G6E13582600595
Apr 10, 2023
Reviewer name: Glow
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fabric was stained and had tears

Came with big stains

Helpful?70GQ544Y4G6E13582600595
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Feb 24, 2021
Reviewer name: Marcus
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent Mattress, Highly recommend buying

This mattress is one of the best mattress I have every owned. The sleep has been pure bliss. I also bought My Pillow, pillow set with my new mattress. I never believed pillow's could add such a boost to my over all sleep quality. Between the mattress and the pillows, my sleep is now 'healing sleep'. I wake up rested without stiffness. I recommend this mattress, and if you buy one, add the My Pillow, pillows, it really makes a difference in the quality of your sleep.

Helpful?70GQ544Y4G6E13582600595
Jan 5, 2022
Reviewer name: DP
3 out of 5 stars
3 out of 5 stars review

Firm and hard

I ignored all the bad reviews and bought this one as I trusted the Serta brand, but now I’m not quite happy with my purchase. The mattress never goes to 12 inches, 10 inches is max. I’m a side sleeper and my shoulders hurt a lot if I’m too long on one side. The edges are too soft and you cannot sit firm on the edge. The good thing is the other person sleeping on the same mattress doesn’t get disturbed by your movements.

Helpful?70GQ544Y4G6E13582600595
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We are so sorry to hear that you have not had a good experience with your Serta mattress. Please call us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Jan 12, 2021
Reviewer name: none
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

mattress

better than i expected.

Helpful?70GQ544Y4G6E13582600595
Jul 17, 2022
Reviewer name: trichard65
4 out of 5 stars
4 out of 5 stars review

Good price, but spend less for the right size!!!

We bought this Serta 12" gel memory foam to go mattress expecting a 12 inch mattress! Is this mattress comfortable...yes! Is this mattress good looking...yes! Is this mattress a good savings right now... YES!! Is this mattress as it states a 12" inch mattress...NO!! I have waited and waited for it to only reach 10" at best. There is a Serta mattress for 50 bucks less right now(150 bucks after sale) that is advertised as a 10" inch mattress. Just buy that one and save yourself from anticipation of getting a 12 inch mattress! That is why I gave it a 4 star rating over a 5 star one. SO basically all the dimensions of each layer specified are not true according to this mattress.

Helpful?70GQ544Y4G6E13582600595