The cake was delicious

Great flavor!

Moist and fresh

I have ordered customized cakes from Sam's for years. This new "online order" only process limits customization and I don't care for it at all. If I want something really custom, I'll have to find somewhere else to go. I went to the store in Evergreen Park, IL to order a cake and was directed to the book with the QR code to order online. I was told I could leave notes for customization and there was no notes section before checkout. I had to search out a manager because the people in the bakery would no longer acknowledge my presence. I explained what I wanted to the manager. He took my number and said someone would call me. I did receive a call the next day. I explained that I wanted to order the celebration cake but I wanted the balloons to be in the middle of the cake instead of the on the side. I was told by the cake decorator that the cake designs are set and they cannot alter them in any way or they could get in trouble. If nothing can be altered, then how is the cake a custom cake??? Totally not a fan of this new system. Please bring back the old way of ordering and customizing cakes. I can't say that I will use Sam's bakery in the future.

Bring back the option to order cakes in person in club so I can talk to someone and get what I want. Your online cake ordering system is horrible.

This is the best cake for an unbelievably price! It’s delicious as well. With today’s economy, the price bares mentioning again. Great!

I ordered a chocolate cake with chocolate buttercream and it was fantastic!!! It stayed fresh for several days! The price is unbeatable!

I want to thank a young man with an amazing personality friendly and nice to customers his name is victor Coronado thank you for your help.

The food coloring used in the icing tasted awful... which was very unfortunate considering the cake itself was moist and delicious.

The cake tasted really good but it was decorated terribly. The writing was not centered. Ordering online gives such limited options.