Thank you for taking time to leave a review. We're sorry to hear about the missing and damaged parts! Should you require any replacement parts or assistance, don't hesitate to give us a call at the number on your manual, or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We'd be happy to send any replacement parts right to your home! Hope this helps!

Thank you for taking time to leave a review. Please Note: The griddle top will require seasoning before and after each cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle.Before using your griddle for the first time, read the manual carefully. Before the first cook you will need to complete a burn-off. Start the griddle and operate for 15 minutes on “HI”. This will “heat clean” the internal components, griddle surface, dissipate odors and rid the surface of any foreign matter. Follow this by seasoning your griddle top:SEASONING1. Light the griddle and set controls to the “HI” position.2. Apply oil to the griddle top, sides and corners, using long handle tongs and paper towels to spread the oil and coat the entire surface thoroughly.3. Heat the oil to its smoke point. You will notice the griddle top changing color.4. When the oil stops smoking, repeat steps 2 to 4, until there is a noticeable sheen on the surface. About 3-5 times, until the griddle surface becomes dark.Thank you for taking time to leave a review. Please note, this griddle top will require seasoning before and after each cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle.Before using your griddle for the first time, read the manual carefully. Before the first cook you will need to complete a burn-off. Start the griddle and operate for 15 minutes on “HI”. This will “heat clean” the internal components, griddle surface, dissipate odors and rid the surface of any foreign matter. Follow this by seasoning your griddle top:SEASONING1. Light the griddle and set controls to the “HI” position.2. Apply oil to the griddle top, sides and corners, using long handle tongs and paper towels to spread the oil and coat the entire surface thoroughly.3. Heat the oil to its smoke point. You will notice the griddle top changing color.4. When the oil stops smoking, repeat steps 2 to 4, until there is a noticeable sheen on the surface. About 3-5 times, until the griddle surface becomes dark.NOTE:With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Never use soap to clean the griddle, this will destroy the seasoning. Never pour cold water on surface, as this can cause the surface to warp.Hope this helps!

Thank you for taking time to leave a review. We're so happy that it was large enough. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. The burners on your Griddle are independently controlled. If you're finding the griddle surface to be too hot even at a low temperature, it can sometimes help to turn off one of the burners. Hope this helps! Your feedback regarding the amount of time you get from one propane cylinder has been passed along.

Thank you for taking time to leave a review. Thank you for choosing Member's Mark. Happy grilling!

Thank you for taking time to leave a review. We're sorry to hear that you had lighting issues. Your feedback regarding the need for a griddle hood has been passed along. Happy grilling!

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. Happy grilling!

Thank you for taking the time to leave a review. Bacon is a popular favourite on the griddle. We're so happy that you're happy!

Thank you for taking time to leave a review. Happy grilling!