Thank you for taking time to leave a review. We&#39;re sorry to hear that your unit arrived in less than perfect condition! <br /><br />The Member&#39;s Mark 22&#34; Tabletop Griddle is constructed of a painted steel burner box, and a hot rolled steel griddle top. <br /><br />Should you require any replacement parts or assistance, don&#39;t hesitate to give us a call at the number on your manual, or by reaching out to the Member’s Mark Help Center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We&#39;d be happy to send any replacement parts right to your home!<br /><br />Hope this helps!