Thank you for taking time to leave a review. We're sorry to hear you threw out your griddle before use! We always recommend reading your manual in full before use. The manual is full of information regarding your warranty, care and maintenance of your griddle along with ways to contact the manufacturer for replacement parts or assistance. Rust on the griddle top can be fully restored through seasoning! The appearance of rust spots on the griddle top, is an indication that the protective seasoning has worn off and must be repeated. Begin by removing the griddle from the burner box, dampen the surface with water. With protective gloves and steel wool, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Do not allow griddle to stand in water. Dry thoroughly. Follow the full SEASONING steps outlined on page 21-22 of your user manual.This griddle top will require seasoning before and after each cook. Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle. Additionally, all Member’s Mark items carry a 100% member satisfaction guarantee. Your griddle could have been returned for refund. replacement. For future reference, any information regarding warranty, returns or other inquiries, don't hesitate to reach out to Member's Mark help center at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. We hope you will consider Member's Mark in the future.

Thank you for taking time to leave a review. We are sorry to hear that you are not pleased with your purchase! The outside of the griddle especially closer to the front where the grease trap is, will be a little cooler than the areas over the burners. However, if you're experiencing large temperature differences, here are some tips to help troubleshoot and prevent warping:- Preheat at lower temperatures and for a shorter period. This will give you greater control of your griddle temperature. You can also avoid wild temperature differences, by never adding a large amount of frozen food or cold water to a hot griddle. - Don’t overheat. You might get the urge to turn your burners up to "HIGH" when you use the Griddle, but don’t! Most only need to be set to “MED” to heat to over 500 degrees F.- Checking the levelling of your griddle can help ensure that the griddle top is receiving even heat distribution from the burners. All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, or for more troubleshooting tips; please don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!

Thank you for taking time to leave a review. It sounds like the flow limiting device in your regulator has been activated. There are troubleshooting tips in your manual (pg. 28) If you require further assistance please don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.