Thank you for taking time to leave a review. If you're experiencing heating issues, you may have activated the flow limiting feature in the regulator which would require a regulator reset.The regulator's flow limiting device is a safety system that can be reset by turning the burner knobs to the “OFF” position and disconnecting the propane cylinder from the regulator. Wait five minutes to allow the pressure to dissipate. Ensure control knobs are still in the “OFF” position before reconnecting the propane cylinder to the regulator. If this doesn’t solve the issue, perform a leak test.Please consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting videos, recipes and more!https://www.youtube.com/@MembersMarkGrills/videosShould you require assistance, don’t hesitate to reach out to us at the number on your manual, or by reaching out to the Member’s Mark Help Center toll free at: (888) 301-0332 from 7am – 11pn CST Monday – Saturday and 10am – 8pm CST Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide the Member Care Professional.Hope this helps!

Thank you for taking time to leave a review. We are sorry to hear that you are not pleased with your new griddle! The Member's Mark 22" Griddle can easily reach temperatures of +700F when preheated on MAX. If you're finding the temperature too hot, here are some tips to help:- Preheat at lower temperatures and for a shorter period. This will give you greater control of your griddle temperature. You can also avoid wild temperature differences, by never adding a large amount of frozen food or cold water to a hot griddle.- Don’t overheat. You might get the urge to turn your burners up to "MAX" when you use the Griddle, but don’t! Most only need to be set to “MED” to heat to over 500 degrees F.- Checking the levelling of your griddle can help ensure that the griddle top is receiving even heat distribution from the burners.- Burners are independently controlled, meaning that you can use 1 burner and have the other side for a "cold spot" for food that is finished or requires less temperature. All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, or for more troubleshooting tips; please don't hesitate to give us a call at the number on your manual, or by reaching out to the Member's Mark Help Center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear you're not finding looking certain things to be a breeze! Our recommendation to you would be to season your griddle top before and after each use. With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning.If you have any questions, or require assistance, please don't hesitate to reach out to us toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.