Thank you for taking time to leave a review. We are sorry to hear about your order issues and customer service issues.As the manufacturer of this griddle, we don't have any access to store/employee details to be of assistance. The review you have left is only attached to the Member's Mark 22" Griddle as an item, and not attached to a review of any in-club, location or store details. For further assistance with store/employee issues, please don't hesitate to reach out to Member's Mark Help Canter: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.

Thank you for taking time to leave a review. We're glad to hear you're pleased with the assembly instructions. Happy grilling!

Thank you for taking time to leave a review. There is a note in the description of the unit that indicates that it is for a 1lb tank. I have passed along your feedback regarding making this note more clear for customers. Thank you for bringing this to our attention.