We're sorry your daughter wasn't happy with the quality of the Luvs Diapers you sent for your grandson, Charlotte. We always want you to get the best results while using Luvs, so we're disappointed to hear this. We use an Absorbent Gelling Material that can absorb 30X its weight, allowing it to be less bulky but still absorbent. With our expertise in diaper technology, we're confident we can help you find the best size and fit for your baby! Please call us at 888) 665-3257 when you have a moment.

We're sorry to hear the diapers did not keep your little one dry. As you’ve noticed, our diapers have changed. They are thinner and they now have the three channels help to distribute wetness evenly, providing a better fit when wet. While our diapers look a little different, they still offer the same dryness and leak protection you’ve come to expect from Luvs as we have not reduced the absorbency. Sometimes leaks happen because there isn't enough absorbent material for baby’s urine output, which could mean baby is ready for the next size. If your little one is close to the upper end of the weight range for the diaper size you're currently using, you may want to try the next size up as there is more absorbent material in the larger sizes. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-632-7435.

We're sorry that the Luvs Pro Level Leak Protection Diapers didn't meet your expectations. Your satisfaction is our top priority, and we take your feedback seriously. We will share your concerns with our Quality Team to ensure we maintain our high standards. Our diapers use an absorbent gelling material that can absorb 30X its weight, making it less bulky but still absorbent. If you're looking for a softer, thicker, cottony cloth-like cover, you might like our Luvs Platinum. We'd be happy to assist you further; please hang on to your product and call us at (888) 665-3257.