We're so sorry you experienced a leak with our diapers. We know how frustrating that can be. But, we’re glad you let us know so we can give you further assistance with these gifts. Leaks are most common when the diaper isn’t fitting well. Because every diaper is sized by weight, but every bottom is differently shaped, babies who are the same weight may not fit in the same size. It’s our pleasure to help you through this hump, and ensure all is covered and protected. Give us a call for more assistance any day of the week, from 9 AM to 6 PM, EST, at 1 (800) 632-7435.

We're so sorry to hear your kiddo went through that, and we hope your baby is feeling better. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We have careful and thorough procedures in place to ensure this and our diapers are made of inert materials - materials that do not create any chemical reaction. Disposable diapers are primarily made of polymers found in other consumer products like clothing, furniture upholstery, food containers, and paper products. The pH of disposable diapers is comparable to the pH of normal skin, meaning compared to skin, they are neither acidic (low pH) nor alkali (high pH), so they cannot cause a chemical burn. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms, so we'd like to learn more to share this with our team and help further. When you can, please give us a call at 1-800-726-7377.

Thank you so much for bringing this to our attention. We're very sorry to hear about this, and we hope your grandson feels better soon. Please know that a great deal of work goes into the development and testing of all our diapers, including our Luvs Platinum Protection, to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper making process, so we want to assure you that this isn’t something we expect. Still, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. Some examples include: friction, nutrition, teething, eating new solids, taking antibiotics. The “scientific” cause is when an enzyme in your baby’s poo irritates the skin in a high-moisture environment. This isn't something we take lightly, and we'd like to get in touch with the parents so that we can help. Please have them call us at (800) 632-7435.

We understand the frustration of dealing with diaper rash, and we appreciate you sharing this feedback with us. We hope your little one's symptoms have improved. This isn't something we'd expect, and our Safety and Quality Teams want to review this further. We work extensively with parents and leading pediatric professionals, including safety experts, at every step of the diaper-making process to ensure Luvs diapers are safe for babies, and they should be in perfect condition when you get them. However, we understand that a baby's skin can be very delicate, and we want to help you prevent this from happening in the future. So we can learn more about your experience and assist with this purchase, please call us at 1-800-632-7435.