We're sorry to hear the diapers did not keep your little one dry. As you’ve noticed, our diapers have changed. They are thinner and they now have the three channels help to distribute wetness evenly, providing a better fit when wet. While our diapers look a little different, they still offer the same dryness and leak protection you’ve come to expect from Luvs as we have not reduced the absorbency. Sometimes leaks happen because there isn't enough absorbent material for baby’s urine output, which could mean baby is ready for the next size. If your little one is close to the upper end of the weight range for the diaper size you're currently using, you may want to try the next size up as there is more absorbent material in the larger sizes. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-632-7435.

We understand how frustrating that must be, and we want to assure you that our diapers go through many quality checks to make sure that each one reaches you in perfect condition. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. It could be that a different size would suit your kiddo's absorbency needs better. We'd like to learn more about this so we can help further. Please give us a call when you can at 1-800-632-7435.