We're so sorry to learn our Platinum Protection diapers weren't as absorbent as you expected, and that your baby had redness on his skin. We hope he's feeling much better today. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Because our diapers are organized by weight, a different size may help with absorbency and fit. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We're letting our team know you're unhappy with the design and scent of our diapers. So we can learn more and help you further, please call us at (888) 665-3257.

We're so sorry to hear you experienced a leak with our diapers. We know how frustrating that can be and have some tips we hope will help prevent it from happening again. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Please give us a call at 1-800-632-7435 for further assistance.

We're sorry to hear you are having leaking. Leaking can be a sign that the child has outgrown either the size or the absorbency so we recommend moving up a size. We'd be grateful for the opportunity to help you further. We hope you will find a moment to call us at 1-800-632-7435

We're sorry to hear that the tapes will not stay fastened on the diaper. We have many quality checks in place to make sure every product reaches you in perfect condition. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.