Thank you for taking the time to provide your feedback.^Sandy

Hi! Thanks for taking the time to leave your review highlighting your experience with one of our certified technicians. We're glad your issue has been resolved! Enjoy the sensor dry technology which senses moisture in the dryer and automatically adjusts the drying time to get a perfect dry nearly every time. ^Chris

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

We are so happy to hear that your LG Ultra Large Front Load Washer is exceeding your expectations and giving you a five-star experience! Your comments confirm our primary focus on putting customer experience and satisfaction first. Should you need us for any future concerns, reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We are here for you! ~Rita

Hi, Richard E Cook. Thanks for reaching out. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly