We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Dear Valued Customer, Thank you for sharing your feedback regarding your LG WM3400CW washing machine. We understand your concerns about the increased cycle time compared to your previous model and sincerely apologize for any inconvenience this may have caused. Cycle durations can vary based on the selected settings and load characteristics. We would be happy to assist you in reviewing the settings to ensure optimal performance. Please feel free to contact our customer support team at 1-888-542-2623, available Monday through Sunday, from 8 a.m. to 9 p.m. Eastern Time, so we may further assist you. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team

Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.