Hello, Mima. Thank you for sharing your feedback about your LG washer, model WM3400CW. We're glad to hear that the washer performs well in terms of washing, but we regret to hear about the issue with the rubber seal and mold. Your satisfaction is important to us, and we want to ensure that your washer continues to meet your expectations. Please send us a private message on social media using @LGUSSupport with your contact information. Our team will work with you to address this concern and provide any assistance needed to maintain the performance and reliability of your washer. ^Win

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hi, there. Thank you for sharing your experience with the LG Dryer (DLG3401W) model. Going from a dryer that served you for twenty‑six years to a new LG model is a big moment, and it’s wonderful to hear that your long history with the brand — including your washer from 2007 — has been nothing but positive. LG appliances are built with durability and dependable performance in mind, and your story is exactly the kind of experience we hope customers have. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy