Hello Michael, Thank you for taking the time to leave a review. Please know that we'll take this on board and work towards continuously improving our products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. Kind regards,

Hi Eliza,Thank you for sharing your feedback on the Ninja Foodi 2-Basket Air Fryer. We're sorry to hear that your experience hasn’t been a positive one. We understand how disappointing it can be when a product doesn’t meet your expectations.We’d really appreciate the opportunity to learn more about what went wrong and see how we can help. Please don’t hesitate to contact our team at 1-800-365-0135—we’re here to support you.Kind regards, Ninja Kitchen