Hi Nick,<br /><br />Thank you for sharing your experience with the Ninja Foodi 2-Basket Air Fryer. We’re sorry to hear about the noise level and unusual smell you noticed during use. That’s certainly not the experience we want for our customers, and we completely understand how disappointing this must have been.<br /><br />We want to assure you that all Ninja products undergo rigorous quality testing and are designed with safety in mind. If a chemical smell occurs, it could be related to a protective coating during the initial uses. We recommend thoroughly washing all removable parts, like the baskets and crisper plates, and running the unit empty at a high temperature for a short cycle to help eliminate any residual odors.<br /><br />If you’re still experiencing the issue or have any questions, please don’t hesitate to contact our team at 1-800-365-0135. We’d love the opportunity to assist and help restore your confidence in Ninja products.<br /><br />We appreciate your feedback and thank you for giving us a try.<br /><br />Kind regards,<br />Ninja Kitchen

Hello,<br />Thank you for taking the time to leave a review.<br />We’re glad you’re enjoying your air fryer! We believe you may have mis-clicked your star rating, because your review seems overwhelmingly positive. If there&#39;s anything we can do to improve your experience, please reach out to our team by phone at 1-800-365-0135.<br />Kind regards, <br />Ninja Kitchen

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your 2-basket air fryer. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.Kind regards, Ninja Kitchen

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.